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Nash Experience
IN
About us: Nash is communication strategy and experiential marketing agency. A live marketing agency based in Mumbai that organises and executes various experiential events for brands and businesses, such as festivals, concerts, ceremonies, etc. We excel in brand building, ad production, and event management. As a Client Servicing Manager at Nash Ex
Job Source: Nash ExperienceNothing Else Matters
, India
Account Manager Hey there! Looking for a role that's both exciting and challenging? We've got just the right opportunity for you! Role: Client Servicing Manager Experience Needed: 3 Years handling B2B accounts (Agency Background Preferred) Overview We need someone who is - Accountable, Collaborative, Resilient, and knows how to build long-te
Job Source: Nothing Else MattersNothing Else Matters
india
Account Manager Hey there! Looking for a role that's both exciting and challenging? We've got just the right opportunity for you! Role: Client Servicing Manager Experience Needed: 3 Years handling B2B accounts (Agency Background Preferred) Overview We need someone who is - Accountable, Collaborative, Resilient, and knows how to build long-te
Job Source: Nothing Else MattersShobiz Experiential
Delhi, India
Key Responsibilities 1) Servicing existing clients and acquiring new clients 2) Ideate based on the clients' brief on how the event can be best designed to meet the clients' objective. 3) Being responsible for all project budgets from start to finish. 4) Be the point of contact to the client at any level in the event management process from the in
Job Source: Shobiz ExperientialNothing Else Matters
IN
Account Manager Hey there! Looking for a role that's both exciting and challenging? We've got just the right opportunity for you! Role: Client Servicing Manager Experience Needed: 3 Years handling B2B accounts (Agency Background Preferred) Overview We need someone who is - Accountable, Collaborative, Resilient, and knows how to build long-ter
Job Source: Nothing Else MattersShobiz Experiential
delhi
Key Responsibilities 1) Servicing existing clients and acquiring new clients 2) Ideate based on the clients' brief on how the event can be best designed to meet the clients' objective. 3) Being responsible for all project budgets from start to finish. 4) Be the point of contact to the client at any level in the event management process from the in
Job Source: Shobiz ExperientialSavoir Communications
IN
What We Are Looking For:The ideal candidate for the Partnerships Manager (a.K.A. the Client Services Manager) role possesses a unique blend of expertise in managing projects and the team effectively. This individual will be the driving force behind the seamless execution of projects, ensuring client satisfaction, fostering a positive workplace envi
Job Source: Savoir CommunicationsDentsu India
IN
Are you an experienced media professional or a young business leader curious about the ever-evolving digital industry? Are you a versatile marketeer with a flair for solving business problems? Do you aspire to fast track your career growth to become a young business leader? If the answer is an emphatic YES! this opportunity is for you.Job Descripti
Job Source: Dentsu IndiaGurugram, Haryana, India
As a Manager, you will be responsible for:
Position Duties:
Manage a team of approximately 50 plus high end product support consultants in a B2B
environment.
Manage and maintain key SLAs during US hours.
Responsible for the development and management of staff members, Tier 1 and Tier 2 level
management personnel.
Recruit and groom future team members.
Devise and execute reports to ensure high level of performance
Identify, innovate and execute business ideas to improve service delivery
Identify opportunities to improve and drive efficiency/top line
Monitoring team performance and service calls to ensure the delivery center goals are met
Writing and conducting performance evaluations, making employment decisions, seng up
performance goals and targets for assigned team
Draw up reports for the analysis and make presentations for senior management
Manage communication with internal and external clients
Draw up business case for action, me plan for execution and present to the Director for approval and execution
Candidate Requirements:
The ideal candidate should be managing a group of 100 plus agents in a high end B2B support
Process (preferably tech. support) and should possess 7-8+ years of experience in a management position
Well versed with modern day work force management practices and QA processes
Very strong people management skills required
Strong business acumen, ethics and high integrity
Passionate about customer advocacy
Must possess excellent presentation and analytical skills
Ability to track key performance metrics and take business decisions
Ability to identify, model and implement solutions for business situations and client needs
Very proficient with software packages of Microsoft Office
Client Services Manager jobs in Gurugram, Haryana, India
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