Beeline VMS Support Analyst

Role Overview We are seeking an experienced and highly proactive VMS Support Analyst with deep expertise in Beeline administration to manage end-to-end support operations for our Vendor Management System platform. In this role, you will be the primary subject matter expert responsible for triaging, troubleshooting, and resolving tier-1 and tier-2 VMS support tickets, optimizing platform configurations, and ensuring seamless operations for internal teams and client stakeholders. As a self-starter, you must be capable of driving resolutions independently, operating with zero guidance, and maintaining platform stability in a fast-paced operational environment. Key Responsibilities 1. VMS Administration & Support Operations ● Serve as the core System Administrator for the Beeline VMS platform, managing operational workflows, system configurations, user access, and security permissions. ● Triage, investigate, and resolve high-volume support tickets, system issues, and functional queries from internal teams, suppliers, and clients within strict SLAs. ● Analyze root causes of recurring platform issues and build standardized operating procedures (SOPs) to streamline ticket resolution. ● Manage client-specific configuration updates, rate cards, custom field setups, and workflow routing rules within Beeline. 2. Process Optimization & Cross-Functional Collaboration ● Partner with implementation, testing, and optimization teams to provide early operational insights during new program go-lives and system updates. ● Monitor data integrity, integrations, and operational reporting across the VMS ecosystem to ensure system consistency. ● Deliver tier-1 training, documentation, and operational guidelines to upskill internal team members and reduce escalation dependencies. Qualifications & Requirements Mandatory Criteria Experience: 4 years of hands-on experience in Beeline VMS Administration and platform support. Core Expertise: expert in Beeline configuration, workflow management, rate card structures, and ticket resolution processes. Proven track record as a self-starter who can operate independently, prioritize workload, and deliver results with minimal to zero supervision. Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex VMS configuration and functional issues under pressure. Communication: Clear, professional written and verbal communication skills for stakeholder management and client interactions. Preferred / Added Advantage Certifications: Official Beeline Certified Level 1 Or Level 2 Administrator strongly preferred. Multi-VMS Experience: Working knowledge or hands-on experience with other leading VMS platforms, specifically SAP Fieldglass or Workday VNDLY.