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Buffalo Soldiers
noida
FYI (ABOUT US): Buffalo Soldiers is a growth stage start-up, a full-service creative agency with a digital heart. We help companies build brands, through different layers of story-telling : textual, creative and videos. B2C. B2B. D2C. Non-Profits. Yup, that's the range we are talking about. We are always looking for an Account Executive (Brand Str
Job Source: Buffalo SoldiersSocial Beat
Mumbai Metropolitan Region
Roles and Responsibilities Develop and maintain strong relationships with clients by understanding their business objectives, requirements, and challenges. Strategize and execute digital marketing campaigns across all platforms (social media, search engines, display advertising, etc.) to achieve client goals. Work closely with the internal team
Job Source: Social BeatLaqshya Live Experiences
Mumbai Metropolitan Region
Develop and nurture favorable business relationship with clients and Work with clients to develop event marketing and communication plans ● Understand client brief and develop event strategies that align with client objectives and budget ● Gather research, spearhead ideation with creative teams, develop and deliver pitch presentations ● Serve as th
Job Source: Laqshya Live ExperiencesGreenroom Now
Mumbai Metropolitan Region
Greenroom: Greenroom is an award winning social media agency based in Bangalore and Mumbai. We are one of the top 5 in the country in influencer marketing. We work with some of the largest consumer clients in the country and have executed more than 250 successful campaigns until now. We believe we have a USP in being able to combine data, strategy
Job Source: Greenroom NowEighty Twenty Digital
gurugram
We are an integrated digital communications agency using strategy, creativity & technology to deliver the best ideas to help maximize business impact & ROI for our clients. Our core offering includes brand planning & strategy, creative storytelling, content creation, social media, brand and product films, Website design & development, CX, eCommerce
Job Source: Eighty Twenty DigitalDentsu India
gurugram
About Dentsu India: Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of five leadership brands - Carat, dentsu X, iProspect, Dentsu Creative and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions
Job Source: Dentsu IndiaActure Media
Mumbai Metropolitan Region
Job Description As a Client Servicing Executive, you should have excellent communication skills and strong listening skills. Also, you should be able to display calm composure at all times. Moreover, you should provide guidance and support to team members as and when required. Also, you should be able to fulfill monthly/yearly revenue and departme
Job Source: Acture MediaDigiStreet® Media Pvt. Ltd.
noida
The primary role involves day-to-day servicing of clients and its need. Responsible for developing a complete understanding of all Communication & digital needs of clients and servicing them. In order to meet the same CS/BD are required to share the briefs internally with the respective teams to ensure qualitative execution with their understanding
Job Source: DigiStreet® Media Pvt. Ltd.gurugram
As a Manager, you will be responsible for:
Position Duties:
Manage a team of approximately 50 plus high end product support consultants in a B2B
environment.
Manage and maintain key SLAs during US hours.
Responsible for the development and management of staff members, Tier 1 and Tier 2 level
management personnel.
Recruit and groom future team members.
Devise and execute reports to ensure high level of performance
Identify, innovate and execute business ideas to improve service delivery
Identify opportunities to improve and drive efficiency/top line
Monitoring team performance and service calls to ensure the delivery center goals are met
Writing and conducting performance evaluations, making employment decisions, seng up
performance goals and targets for assigned team
Draw up reports for the analysis and make presentations for senior management
Manage communication with internal and external clients
Draw up business case for action, me plan for execution and present to the Director for approval and execution
Candidate Requirements:
The ideal candidate should be managing a group of 100 plus agents in a high end B2B support
Process (preferably tech. support) and should possess 7-8+ years of experience in a management position
Well versed with modern day work force management practices and QA processes
Very strong people management skills required
Strong business acumen, ethics and high integrity
Passionate about customer advocacy
Must possess excellent presentation and analytical skills
Ability to track key performance metrics and take business decisions
Ability to identify, model and implement solutions for business situations and client needs
Very proficient with software packages of Microsoft Office
Client Services Manager jobs in gurugram
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