Technical Support Engineer-Chennai

Who we are:

Kinco,Established in 1996 and publicly listed on the SSE STAR Market in 2020 (Stock Code: 688160), Kinco is an industrial automation specialist centered on proprietary R&D capabilities. We deliver full-lifecycle solutions covering in-house R&D, manufacturing, global sales and dedicated technical support for core automation and robotic components, alongside integrated software and hardware suites for digital factory deployments. Our comprehensive product portfolio enables us to deliver reliable motion control and HMI solutions for robotics and smart manufacturing applications worldwide.

Key Responsibilities:

• Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
• Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
• Assist customers with product setup, system commissioning, and firmware/software updates
• Deliver remote diagnostics and support using industry-standard tools
• Document technical issues, solutions, and support procedures in a knowledge base
• Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
• Participate in testing new hardware/software releases to ensure product quality and reliability
• Other work assigned by leaders

Required Qualifications:

• Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
• 3+ years of experience in technical support, trouble-shooting, and field service
• strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
• Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
• Ability to read and troubleshoot electrical schematics and PLC logic programs
• Excellent analytical thinking and communication skills
• Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
• Should have rich experience in Robot industry solution, added advantage
• Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
• Available to travel as per requirement across India