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• 1+ years experience in a helpdesk environment, specifically Tier l Help Desk
• 1+ years experience providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• 1+ years experience responding to and triage queries via email and over the phone
• Enable and troubleshoot user account
Required Skills
Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications
Education Qualification :
Diploma
Certification Mandatory / Desirable :
Technology | IT Certifications | HDI Certification | ITIL Foundation
Details:
1. Handle incoming calls, emails and chat from the user may require working on rotational shift
2. Ability
Required Skills
Process | IT Service Management | Service Desk
Process | IT Service Management | Incident Management
Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications
Education Qualification :
Diploma
Certification Mandatory / Desirable :
Technology | IT Certifications | HDI Certification | ITIL Foundation
Details:
1. Ha
Wehave a huge OpeningFor Service Desk Management For a Renounced MNC Client In Gurgaon Location.
About TheClient-
Our Client is aglobal professional services company with leading capabilities in digital,cloud, and security. Combining unmatched experience and specialized skillsacross more than 40 industries, we offer Strategy and Consulting, Technol
Competetive Salary
PF and Gratuity
About Our Client
Our client is an international professional services brand of firms, operating as partnerships under the brand. It is the second-largest professional services network in the world.
Job Description
SEA IT Servicedesk support
Requirement:
Role: Service Desk Engineer (L1)
Preferred Exp Level - 4
Job Location : Pune
Position : Front Desk Executive
Experience : 0 to 2 Years
Qualification : Graduation
Required Skills & Experience:
Handle Reception. Receive calls.
Create admin help desk Id for new associate and get issues related to maintenance of associates resolved with the help. Handle admin help desk tickets, stationary tickets and distr
Company Description
Direct Credit is a financial services company located in Noida. Our mission is to empower Micro, Small, and Medium Enterprises (MSMEs) by providing accessible and customized financial solutions. We believe in fostering sustainable growth and economic development within the MSME sector, contributing to the overall prosperity of c
Company Description
Direct Credit is a financial services company located in Noida. Our mission is to empower Micro, Small, and Medium Enterprises (MSMEs) by providing accessible and customized financial solutions. We believe in fostering sustainable growth and economic development within the MSME sector, contributing to the overall prosperity of c
Job Source: Direct Credit
Service Desk
noida
• Provide telephone, email, chat, and remote desktop assistance for customers with questions and assistance on desktop operating systems and applications, including network connection troubleshooting and assistance to both internal office staff and the teleworking workforce.
• Receive and troubleshoot: issues escalated by Help Desk Analysts; issues received through self-service; issues received via call center queues
• Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available. (includes assisting new users with logging in and setting up desktop applications, configuring workstations, troubleshooting standard software)
• troubleshoot all technical and non-technical issues presented by customers using all tools and resources available