Network Security Operations Manager - IXLI

Senior Manager – Security Operations JOB DESCRIPTION Job Title: Senior Manager – Security Operations Department: Engineering and Operations Location: Mumbai Reporting: Director, Global Security Operations Job Type: Full Time Shift: US Hours PRE-REQUISITES Passionate for security Hands-on experience with Security products and technology Strong people management skills Possess customer centric approach with empathy Managed Network and Security “24x7” support experience on global large-scale networks Strong communication, presentation and customer handling skills Ability to offer technical and experience-based advice to executives, colleagues and subordinates Proven ability on security automation Technical expertise in multi-vendor environment Firewall: Palo Alto, Fortinet, Checkpoint VPN: SSL VPN Global Protect, Cisco Anyconnect SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma NAC: Aruba Clear Pass, Cisco ISE Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler SIEM RESPONSIBILITIES Manage Security Operations Center 24x7 Security Device Management for global enterprise large scale customer Manage team of Security Engineers Handle Incident, Problem and Change Management as per ITIL framework Handle technical escalations Manage ticket queue, participate in Severity 1 and Severity 2 tickets Create Service Improvement Program Create and Present Root Cause Report for security incident Act as point of contact for large clients Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program Lead Patch Management process on all Security devices Act as lead for Security Incidents and owner for investigation as well as follow-up actions Build and present weekly/ monthly/ quarterly performance reports and measurement metrics Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function Ensure asset compliance activities such as keeping track of licensing, support contracts, etc. Mentor and conduct training programs Create and present annual evaluations, performance development plans and KRAs Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles TRAINING AND CERTIFICATION PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH EXPERIENCE Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience INDGN2026