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Technical Support Engineer

ambattur

Designation: Technical support engineer

Technical support Skills-At least basics

Excellent Communication skills required.

Graduation mandatory

Minimum 6months Experience in any domain.

Complete Night shift

Location: Ambit IT Park-Ambattur Chennai, TN

Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues.

Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.

Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.

Adhere to established SLAs, and productivity/performance goals.

Provide world class Customer Support by delivering service in accordance values.

Perform database searches.

Gain an understanding of the product line and the role of CSS Corp

Remain empathetic and concerned with resolving the customer's issue.

Contact: 900016058

Email:

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