ServiceNow Architect

ServiceNow Architect

Experience: 10+ Years

Relevant ServiceNow Experience: 8+ Years

Role: ServiceNow Architect – ITOM / Platform / Integrations

Location: Remote

Job Summary

We are looking for an experienced ServiceNow Architect with 10+ years of overall IT experience and strong hands-on experience in ServiceNow ITOM, CMDB, Discovery, Service Mapping, Event Management, integrations, and platform architecture.

The candidate will be responsible for designing scalable and enterprise-grade ServiceNow solutions, defining technical architecture and integration strategies, establishing platform best practices, and providing technical leadership across ServiceNow implementations and transformation initiatives.

The ideal candidate should have a strong balance of architecture and hands-on technical expertise, with the ability to work closely with business stakeholders, infrastructure, cloud, DevOps, and application teams.

Key Responsibilities

• Define and own the technical architecture and solution design for ServiceNow ITOM and related platform initiatives.
• Design scalable solutions across CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors and CSDM.
• Define CMDB architecture, data models, CI relationships, data governance and CSDM alignment.
• Architect integrations between ServiceNow and enterprise systems, cloud platforms and monitoring tools, including AWS.
• Define integration patterns using REST/SOAP APIs, IntegrationHub, Flow Designer, MID Server and Scripted REST APIs.
• Provide architectural guidance on configuration vs customization, ensuring solutions remain scalable, maintainable and upgrade-safe.
• Define and review technical solutions involving JavaScript, Glide APIs, Script Includes, Business Rules and other ServiceNow development components.
• Establish ServiceNow platform architecture standards, development best practices, security and governance frameworks.
• Provide technical leadership for ITSM capabilities including Service Catalog, Request Fulfillment and Change Management where required.
• Support architecture and integration requirements for DevOps, CI/CD and release/deployment processes.
• Conduct technical design reviews, architecture reviews and code/design governance.
• Lead troubleshooting and resolution of complex ITOM, CMDB, Discovery, Service Mapping and integration issues.
• Work closely with business stakeholders, enterprise architects, infrastructure, cloud, DevOps and application teams to translate business requirements into scalable ServiceNow solutions.
• Provide technical leadership and guidance to ServiceNow developers and implementation teams.
• Contribute to solution proposals, technical documentation, estimation and RFP/RFI responses where required.
• Support ServiceNow upgrade planning, platform modernization and continuous improvement initiatives.

Required Skills

• 10+ years of overall IT experience with 8+ years of relevant ServiceNow experience.
• Strong experience in ServiceNow architecture and solution design.
• Strong hands-on expertise in ITOM.
• Extensive experience with CMDB, Discovery, Service Mapping and Event Management.
• Strong understanding of CSDM, CMDB governance, CI relationships and data management.
• Experience with Service Graph Connectors.
• Strong knowledge of ServiceNow platform architecture and best practices.
• Strong ServiceNow JavaScript and scripting skills.
• Good knowledge of Glide APIs, Script Includes, Business Rules and Client Scripts.
• Strong experience with REST/SOAP APIs and bidirectional integrations.
• Hands-on experience with IntegrationHub, Flow Designer and MID Server.
• Experience with AWS / cloud integrations and Discovery.
• Good understanding of ITSM, Service Catalog, Request Fulfillment and Change Management.
• Exposure to ServiceNow DevOps, CI/CD and deployment integrations.
• Experience in technical design, architecture reviews and solution governance.
• Strong communication and stakeholder management skills.

Good to Have

• ServiceNow Certified Technical Architect (CTA) or progress toward CTA.
• ServiceNow ITOM Implementation Specialist / CIS-ITOM certification.
• CIS – Discovery / CMDB / CSDM.
• Experience with Jenkins, GitHub, GitLab or Azure DevOps.
• Experience with ServiceNow upgrades and large-scale enterprise implementations.
• Experience working with enterprise architecture teams and architecture governance boards.
• Experience with ServiceNow AI / Now Assist / automation is an advantage.

Primary Skills

ServiceNow ITOM | CMDB | Discovery | Service Mapping | CSDM | Event Management

Secondary Skills

IntegrationHub | Service Graph | REST/SOAP | MID Server | Flow Designer | Platform Architecture

Additional Skills

ITSM | DevOps | CI/CD | AWS | JavaScript | ServiceNow Governance