Manager - Network Administrator

Sikich is seeking a Network Administrator responsible for administering, managing, and securing the companies network and infrastructure across India and US operations. This is a hands-on, infrastructure-focused role that maintains local infrastructure in India while providing support to US-based systems. The role requires a deep command of on-premises network environments, Windows Server, Entra ID and Azure cloud infrastructure.

About the firm

Sikich (www.sikich.com) is a global company specializing in technology enabled-professional services. Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies and ranks as one of the largest CPA firms in the United States. Our dynamic environment attracts top-notch employees who enjoy being at the cutting edge and seeing every day how their work makes a difference.

Job Responsibilities

- Serve as primary point of contact for critical outages and alerts, triaging and resolving issues with a sense of urgency.

- Troubleshoot and resolve network connectivity issues including switches, routers, firewalls, and VPNs.

- Diagnose network hardware problems and coordinate repair or replacement as needed.

- Configure and maintain network devices including switches, routers, firewalls, and VPN systems.

- Support Windows Server environments including basic administration, maintenance, and troubleshooting.

- Test network connectivity, validate configurations, and perform network diagnostics.

- Monitor network device logs and alert systems to identify and respond to issues proactively.

- Document troubleshooting steps, solutions, and resolutions for knowledge base and audit purposes.

- Provide incident response and coordination with other departments and external vendors when necessary.

- Perform routine network maintenance activities and device health checks.

- Maintain and update network documentation and device configurations.

- Install, configure, and setup network equipment including cabling, switches, routers, firewalls, and physical infrastructure.

- Support Azure infrastructure, Microsoft 365 and cloud services as needed.

- Participate in other IT infrastructure related projects and tasks as needed.

- Provide tier-2 and tier-3 escalated support, managing and resolving tickets sent to the infrastructure queue.

- Serve as the lead technical resource for the India IT team, offering technical mentorship, guidance and knowledge sharing to junior staff.

Requirements for Successful Candidate

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 10 years of experience in network administration or IT infrastructure support.

- Working knowledge of networking concepts including TCP/IP, switches, routers, firewalls, VLANs, and DNS/DHCP.

- Experience with network troubleshooting tools and diagnostics.

- Hands-on experience with network hardware including switches, routers, and firewalls.

- Experience with Windows Server administration.

- Foundational knowledge of Azure cloud services and infrastructure.

- Experience with wireless networking.).

- Strong troubleshooting and analytical skills with methodical problem-solving approach.

- Clear communication skills with ability to explain technical issues and solutions to non-technical users.

- Strong documentation skills and attention to detail.

- Ability to work independently and take ownership of infrastructure issues.

- Capability to prioritize and manage multiple issues in a fast-paced environment.

- Willingness to provide off-hours support for critical US infrastructure issues.

- Comfort working with networking equipment and cabling.

Benefits of being a part of the team

Family Health Insurance including parents

Life & Accident Insurance

Maternity/paternity leave

Performance-based incentives

Referral Bonus program

Exam Fee Reimbursement Policy

Indian festival holidays

5 days working week

Meals facility

Doctor's consultation