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SISL Global

Dindigul / Global

Infrastructure Support Specialist

Job Description

Key Responsibilities

  • Provide 24x7 operational support for the Edge infrastructure environment.
  • Monitor Dell HCI nodes and Juniper network devices using enterprise monitoring tools to ensure optimal health, availability, and performance.
  • Coordinate with Dell and Microsoft support teams to troubleshoot and resolve issues related to HCI infrastructure.
  • Perform Dell hardware SBE (Solution Bundle for Enterprise) updates and Microsoft OS patching activities in accordance with maintenance schedules.
  • Collaborate with local IT teams and external vendors to diagnose and resolve hardware-related issues.
  • Manage and execute Incidents, Change Requests, and Service Tasks (SCTASKs) for Edge Operations through ServiceNow.
  • Ensure timely resolution of operational issues while adhering to SLAs and organizational processes.
  • Support infrastructure maintenance, troubleshooting, and operational activities to maintain service continuity.
  • Participate in knowledge transfer and transition activities, taking ownership of additional Edge-related responsibilities as they are integrated into the operational scope.
  • Maintain operational documentation and provide regular status updates to stakeholders as required.

Skills & Technologies

  • Dell HCI Infrastructure
  • Microsoft Windows Server Administration
  • Juniper Networking Devices
  • ServiceNow (Incidents, Changes, SCTASKs)
  • Infrastructure Monitoring & Alert Management
  • Hardware & Software Patching
  • Vendor Coordination & Support Management
  • Incident & Problem Management
  • 24x7 Operations Support


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