Java Backend Engineer (L2 Production Support) (70% Support / 30% Development)

We're Hiring: Java Backend Engineer (L2 Production Support)

(70% Support / 30% Development)

Remote (India)

Shift: 9:00 AM – 6:00 PM IST (with shared on-call rotation)

Full-time with Samay India

⏱ Looking for candidates who can join within 30 days

About the Role

We're looking for a hands-on Java Backend Engineer to join our squad as an L2 Support Engineer (70% Support / 30% Development), focused on supporting, maintaining, and enhancing integrations with Oracle Retail Cloud MFCS.

The ideal candidate has a strong development background paired with production support experience — comfortable troubleshooting across multiple services, identifying root causes, implementing permanent fixes, and collaborating with senior engineers when deeper escalation is needed.

This role suits someone who understands how backend services communicate across systems and can debug production issues while still contributing to ongoing development and improvements.

What You'll Do

• Build strong understanding of Oracle Retail Cloud MFCS — its APIs, integration points, and upstream/downstream services
• Monitor, troubleshoot, and support integrations with Oracle Retail Cloud MFCS and related backend services
• Analyze logs, DB queries, API responses, and Kafka events to identify and resolve production issues
• Pinpoint whether issues originate in the application, database, integration layer, or an external system
• Lead production incident resolution, perform root cause analysis, and implement permanent fixes
• Maintain and enhance Java/Spring Boot applications — bug fixes, enhancements, performance tuning
• Write and maintain unit/integration tests, and contribute to broader testing strategy
• Follow engineering best practices: code reviews, monitoring, documentation
• Partner with L3/Lead engineers on deeper technical or architectural issues
• Participate in on-call support, ensuring issues are tracked and escalated appropriately

What You'll Bring

• 3–5 years of experience in Java backend development and/or production support
• Strong hands-on experience with Java and Spring Boot
• Solid understanding of REST APIs, service-to-service communication, and distributed systems
• Strong SQL and relational database knowledge
• Proven experience debugging and resolving production issues
• Comfort with logs, monitoring, and root cause analysis
• Familiarity with integration patterns and cross-service troubleshooting
• Kafka experience is a plus
• Exposure to cloud platforms and DevOps practices is a plus
• Solid grasp of unit and integration testing practices
• Ability to work independently on L2 issues, with good judgment on when to escalate

What Sets This Role Apart

We're looking for someone who doesn't just close tickets — but understands why an issue happened and how to prevent it from recurring.

Interested? Apply / DM me or send your resume to

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