Senior DevOps Engineer, Backend

About Snapfix

Snapfix is on a mission to simplify the world's operations. We build the world's most user-friendly platform for managing maintenance, inspections, and daily operations through photos, messages, and checklists. Hotels, facilities, and teams across the globe rely on Snapfix to get things done, fast.

The Role

As our first dedicated DevOps engineer, you'll take primary ownership of our infrastructure and delivery processes while continuing to build backend services. This is a hands-on individual contributor role, roughly 70% DevOps and 30% backend engineering, working with our international engineering team.

Your first priority will be to understand our current setup, identify the biggest opportunities, and turn them into a practical improvement roadmap. Datadog is already in place. You'll establish CI/CD and infrastructure as code, and introduce containerization where it adds value. You'll help choose the tools and approach that fit our stage of growth.

What You'll Own

• Choose the right improvements: Assess reliability, security, deployment workflows, and costs. Prioritize changes by customer impact, risk, and effort, then deliver them.
• Make releases repeatable: Build CI/CD pipelines and reproducible environments, automate manual work, and make deployments and rollbacks safer.
• Keep infrastructure reliable and scalable: Own hosting, networking, and capacity planning. Set reliability targets with the team, improve Datadog alerts, and resolve bottlenecks while controlling costs.
• Strengthen security and recovery: Improve access controls, secrets management, and patching. Establish and test backups, restores, and disaster recovery.
• Stay hands-on with the backend: Build secure APIs and services, improve MySQL performance, and maintain meaningful tests and readable code.
• Build shared operational capability: Document runbooks, share knowledge, and lead incident investigation and follow-up. Help establish and participate in a shared on-call rotation, including incident response outside working hours.

What We're Looking For

• Production ownership: 5+ years across DevOps, platform, or backend engineering, with substantial hands-on responsibility for production infrastructure.
• Evidence of impact: You can explain improvements you identified, prioritized, and personally delivered, including the results and tradeoffs.
• Automation experience: You've built CI/CD pipelines, managed infrastructure as code, and operated containers in production, using tools such as GitHub Actions, Terraform, and Docker or equivalents.
• Operational depth: Strong cloud, Linux, networking, and troubleshooting skills, plus practical experience with monitoring, incident response, infrastructure security, and recovery.
• Backend capability: You've built and maintained production services in at least one of PHP, Python, or Node.js, with strong SQL/MySQL skills, including indexing and safe schema migrations.
• Clear collaboration: You explain technical decisions, document your work, share operational knowledge, and collaborate async across time zones.

Nice to Have

• Experience establishing DevOps practices at a startup.
• Hands-on AWS or Datadog experience.
• Experience with Redis, queues, event-driven systems, or operating AI-powered services.

Location

Remote within India, or based at Snapfix headquarters in Ahmedabad.