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ZapCom Group Inc
bangalore
Customer Engagement Manager Exp : 4+ Years Location : Bangalore Work Mode : Work from Office Work at least 2 days a week from Client Office About Zapcom Zapcom Group Inc. is looking for Customer Success Partners who will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cros
Job Source: ZapCom Group IncColorTokens Inc.
Bengaluru, Karnataka, India
Title: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that yo
Job Source: ColorTokens Inc.ColorTokens Inc.
bangalore
Title: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you
Job Source: ColorTokens Inc.Graphy Inc.
bangalore
Job Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and serv
Job Source: Graphy Inc.AppViewX
Bengaluru, Karnataka, India
Customer Success Manager Experience: 8+ years Location: Bangalore/Chennai/Coimbatore Who we are and What we do? AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you wi
Job Source: AppViewXMotorola Solutions
Bengaluru, Karnataka, India
Job Description Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service
Job Source: Motorola SolutionsHeadSpin
Bengaluru
Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, inclu
Job Source: HeadSpinZapCom Group Inc
Bengaluru, Karnataka, India
Customer Engagement Manager Exp : 4+ Years Location : Bangalore Work Mode : Work from Office Work at least 2 days a week from Client Office About Zapcom Zapcom Group Inc. is looking for Customer Success Partners who will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cros
Job Source: ZapCom Group IncBengaluru, Karnataka, India
Who We Are
HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and
automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.
The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.
Key Responsibilities :
Track accounts to identify churn risk and work proactively to eliminate that risk.
Maintain and increase your product knowledge on applicable products/applications, operating systems and hardware via training, documentation, personal research, and experience.
Work with customers to ensure deployment, onboarding, user adoption, retention and overall success.
Impart technical leadership and direction on all aspects of HeadSpin’s products and services.
Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering.
Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers.
Maintain and gain knowledge of the languages and technologies supported by HeadSpin.
What are we looking for :
Bachelor's Degree in Engineering or similar.
You need to be experienced with developer products and platforms.
Understanding of any or all of the following Python, Java, or JavaScript.
Experience with using a CI/CD system.
Experience with mobile app support.
3+ years work experience in a software development role, or a customer-facing role such as technical customer success, account management, presales engineering or technical consultant role.
Experience successfully managing customer engagements to completion and customer satisfaction and a proven record of professional customer service in a high growth environment.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Good understanding of technology and remote support and the ability to work after hours support.
Excellent interpersonal communication and customer service skills.
Ability to collaborate well with global support teams, engineering, sales, and other cross-functional teams in resolving customer and prospect reported issues.
Ability to handle a fast-paced environment and challenging workload.
Experience in or understanding of Web/Mobile app development & architecture including common test automation tools like Appium, Selenium, XCUITest, UIAutomator, Espresso, etc.
Comfortable working in a Linux/Mac environment and using Rest APIs.
Able and willing to travel as the job requires.
Customer Success Manager jobs in Bengaluru, Karnataka, India
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