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Vervent
Bengaluru, Karnataka, India
Overview The Manager, Dialer Management oversees the call center dialer platform for multiple call center locations and business lines and is accountable for overall system performance of the telephony platform. The Manager, Dialer Management is responsible for day-to-day execution including monitoring and optimizing inbound and outbound dialing c
Job Source: VerventVervent
Bengaluru
Overview The Manager, Dialer Management oversees the call center dialer platform for multiple call center locations and business lines and is accountable for overall system performance of the telephony platform. The Manager, Dialer Management is responsible for day-to-day execution including monitoring and optimizing inbound and outbound dialing c
Job Source: VerventDialpad, Inc.
bangalore
About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and
Job Source: Dialpad, Inc.PHH Mortgage
bangalore
POSITION SUMMARY: Collaborate with Mortgage Servicing business leaders to provide strategic business analysis services. Focus will be to work closely with them to gain in-depth understanding of strategy, processes, roadmap and the context in which the business operates. Responsible for reviewing assigned business processes from end-to-end to identi
Job Source: PHH MortgageORMAE
bangalore
Inside Sales / Demand Generation expert - ORMAE, Bengaluru Area, India (Bangalore Onsite requirement) Who we are: - ORMAE is a successful Tech start-up founded and headed by Guinness World Record Holder Dr. Amit Garg an IIT Delhi Graduate who has won medals for India in Global Math Championships. ORMAE has 40+ Global Clients including 12+ $1B+
Job Source: ORMAEORMAE
Bangalore Urban, Karnataka, India
Inside Sales / Demand Generation expert - ORMAE, Bengaluru Area, India (Bangalore Onsite requirement) Who we are: - ORMAE is a successful Tech start-up founded and headed by Guinness World Record Holder Dr. Amit Garg an IIT Delhi Graduate who has won medals for India in Global Math Championships. ORMAE has 40+ Global Clients including 12+ $1B+ C
Job Source: ORMAEORMAE
bangalore
Inside Sales / Demand Generation expert - ORMAE, Bengaluru Area, India (Bangalore Onsite requirement) Who we are: - ORMAE is a successful Tech start-up founded and headed by Guinness World Record Holder Dr. Amit Garg an IIT Delhi Graduate who has won medals for India in Global Math Championships. ORMAE has 40+ Global Clients including 12+ $1B+ C
Job Source: ORMAEKredivo Group
bangalore
Are you a dynamic professional with a knack for strategizing and analyzing data? Kredivo Group is seeking a passionate individual to join our team as a Collection Strategy Head in our Jakarta office. As part of this role, you will collaborate closely with our SVP Collection and Chief Risk Officer to develop and implement collection strategies tha
Job Source: Kredivo Groupbangalore
Overview
The Manager, Dialer Management oversees the call center dialer platform for multiple call center locations and business lines and is accountable for overall system performance of the telephony platform. The Manager, Dialer Management is responsible for day-to-day execution including monitoring and optimizing inbound and outbound dialing campaigns across multiple lines of business and serves as a single point of contact for Call Center dialer management needs.
Primary Responsibilities:
Manage dialer operations to meet company objectives in right-party contact, penetration rate, utilization, occupancy and other call center KPIs.
Attainment of all contractually required SLAs for external clients.
Identify, analyze, develop and recommend plans for improved customer communication experience including the minimizing of abandon rate and increase in all other KPIs.
And maintain a continuous improvement and ambitious work environment that combines learning, achievement, recognition and exceeds daily operational metrics against major operations deliverables.
with Operations Strategy on execution of campaigns, providing timely and precise feedback, as well as, recommendations to make the campaigns more effective.
Conduct business reviews with senior management and external clients to evaluate lessons learned and ensure best practices are integrated into process improvement efforts.
Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals
Position Requirements:
Degree in Business Management, Computer Science or related field.
5+ years’ experience in call center dialer management in a blended environment (inbound/outbound). Experience in collections dialer environment preferred.
Extensive experience in blended call center platforms and automated dialer platforms.
Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies.
Possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.
Demonstrate strong analytical skills and be able to translate data into action.
Strong working knowledge of Microsoft Office Suite.
Ability to travel international
Physical Requirements:
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, scissors, and other standard office equipment.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Dialer Management jobs in bangalore
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