Domain Architect- ServiceNow

Domain Architect – ServiceNow | Contractor

Location: Abu Dhabi, UAE – Onsite

Employment Type: Contractor

Experience: 8+ Years

Level: Senior / Domain Architect

About the Role

We are looking for an experienced Domain Architect – ServiceNow to lead the architecture, design, governance, and technical assurance of enterprise ServiceNow platforms.

The ideal candidate will have strong hands-on architecture experience across ServiceNow, CMDB, CSDM, integrations, workflows, security, automation, and enterprise governance. You will be responsible for defining scalable architecture patterns, reviewing HLD/LLD designs, ensuring platform standards, and guiding implementation teams and vendors.

This role is suited for a senior ServiceNow professional who has progressed beyond platform development into enterprise architecture, governance, design assurance, and strategic technical leadership.

Key Responsibilities

- Define and own the ServiceNow domain architecture aligned with enterprise architecture principles and business objectives.

- Design and govern scalable ServiceNow solutions across enterprise workflows and platform capabilities.

- Establish and maintain CMDB and CSDM architecture, data models, relationships, and governance standards.

- Define architecture patterns and standards for ServiceNow integrations with enterprise applications and external platforms.

- Design and review workflows, automation, orchestration, and platform capabilities.

- Establish and enforce security architecture, roles, access controls, and platform security standards.

- Review and provide technical assurance for HLDs, LLDs, solution designs, and implementation approaches.

- Define reusable architecture standards, design patterns, reference architectures, and best practices.

- Identify architectural risks, technical dependencies, scalability concerns, and opportunities for platform optimization.

- Provide technical guidance to engineering teams, implementation partners, and vendors.

- Ensure ServiceNow solutions comply with enterprise architecture, security, governance, and regulatory standards.

- Support platform modernization, integration strategy, automation, and continuous improvement initiatives.

- Act as the senior technical authority for ServiceNow architecture decisions.

Required Skills & Experience

- 8+ years of professional experience with significant experience in ServiceNow.

- Proven experience as a ServiceNow Architect, Domain Architect, Technical Architect, or equivalent senior architecture role.

- Strong expertise in ServiceNow platform architecture and enterprise implementations.

- Deep understanding of CMDB and CSDM and their application within enterprise environments.

- Strong experience designing and governing ServiceNow integrations with enterprise systems.

- Hands-on understanding of workflow design, automation, orchestration, and platform capabilities.

- Strong knowledge of ServiceNow security, roles, ACLs, access controls, and governance.

- Experience creating and reviewing HLD and LLD documentation.

- Strong understanding of enterprise architecture principles, standards, design patterns, and governance.

- Experience working with large-scale, complex, or multi-system enterprise environments.

- Strong stakeholder management and communication skills.

- Experience providing architectural direction to development and implementation teams.

Preferred / Good to Have

- ServiceNow Certified Technical Architect (CTA) – highly preferred.

- ServiceNow Certified Master Architect or equivalent advanced ServiceNow certification.

- Experience with ITSM, ITOM, ITAM, CSM, HRSD, SecOps, or other major ServiceNow modules.

- Experience with enterprise integration technologies and API-led architectures.

- Experience working with global consulting firms, large enterprises, or complex transformation programs.

- Exposure to cloud, DevOps, enterprise security, and modern integration architectures.

What We’re Looking For

We are specifically looking for a true ServiceNow architecture professional, not primarily a ServiceNow developer or administrator.

The successful candidate should demonstrate:

✅ Enterprise-level ServiceNow architecture ownership

✅ Strong CMDB / CSDM architecture expertise

✅ Integration and platform architecture experience

✅ Security and access-control architecture

✅ HLD / LLD design and assurance

✅ Architecture standards and governance

✅ Strong technical leadership and stakeholder management

✅ Ability to guide internal teams and vendors

Work Location

Abu Dhabi, UAE – Onsite

Candidates must be willing and available to work onsite in Abu Dhabi.

Employment

Contractor | Senior Level

If you are an experienced ServiceNow Architect / Domain Architect with strong enterprise architecture and governance experience and are looking for a challenging onsite opportunity in Abu Dhabi, we would like to hear from you.