Application Support Engineers (Fully Remote) – Top US MNC (Enterprise Software)

We are hiring Application Support Engineers to join a Top US MNC building and operating large-scale enterprise platforms, cloud-native applications, SaaS products, and mission-critical business systems.

This is an opportunity to work with a globally recognized organization while collaborating with distributed engineering, cloud operations, and product teams supporting applications used by thousands to millions of users worldwide.

Location

100% Remote

Start Date

Immediate to 4 Weeks

What You'll Do

• Monitor, troubleshoot, and resolve application issues across production, staging, and testing environments.
• Investigate incidents, service disruptions, performance bottlenecks, and user-reported issues.
• Perform root cause analysis and collaborate with engineering teams to implement long-term fixes.
• Support application deployments, releases, upgrades, and maintenance activities.
• Work closely with software engineers, DevOps teams, cloud engineers, product managers, and customer success teams.
• Manage incident, problem, and change management processes.
• Analyze application logs, system metrics, and monitoring dashboards to proactively identify issues.
• Coordinate with cross-functional teams to ensure timely resolution of critical production incidents.
• Document troubleshooting procedures, known issues, and operational runbooks.
• Support production environments while maintaining high availability and service reliability.
• Participate in on-call support rotations and incident response activities where required.
• Contribute to continuous improvement initiatives focused on operational excellence and customer experience.

Required Skills

• 3+ years of experience in Application Support, Production Support, Technical Support, or Software Support Engineering.
• Strong understanding of application architectures, software systems, and troubleshooting methodologies.
• Experience supporting enterprise applications, SaaS platforms, or customer-facing software products.
• Knowledge of SQL and database troubleshooting.
• Experience working with ticketing and incident management platforms such as Jira, ServiceNow, Zendesk, Freshservice, or similar tools.
• Strong analytical, problem-solving, and debugging skills.
• Ability to investigate issues using logs, monitoring tools, and system diagnostics.
• Excellent communication skills and ability to work directly with technical and non-technical stakeholders.
• Ability to thrive in remote, distributed engineering environments.

Preferred Skills

• Experience supporting cloud-based applications on AWS, Azure, or Google Cloud.
• Exposure to monitoring and observability tools such as Datadog, New Relic, Grafana, Prometheus, Splunk, or ELK Stack.
• Understanding of APIs, web services, and microservices architectures.
• Experience with Linux or Windows server administration.
• Knowledge of scripting languages such as Python, Bash, PowerShell, or Shell Scripting.
• Exposure to CI/CD pipelines and modern DevOps practices.
• Understanding of networking fundamentals, security concepts, and distributed systems.
• Familiarity with Agile delivery models and modern software development practices.

Why Consider This Opportunity

• Opportunity to work with a Top US MNC on enterprise-scale platforms and mission-critical systems.
• Fully remote work environment.
• Long-term project opportunities with extension potential.
• Exposure to large-scale cloud-native applications and modern software platforms.
• Collaborate with high-performing engineering, product, and cloud operations teams.
• Gain hands-on experience supporting applications serving global customers and business operations.
• Fast interview process and onboarding.

If you are passionate about problem-solving, operational excellence, customer experience, and ensuring highly available software systems, we would love to hear from you.