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303107 / Global

Quality Analyst

Job Description

Job Description

Key Responsibilities: -

  • Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter
  • sProvide constructive feedback and coaching to agents to improve performanc
  • eIdentify gaps in communication, process adherence and customer handlin
  • gPrepare and maintain quality reports, dashboards and analysis for leadershi
  • pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC

R
Qualification require

  • d: Graduate in any str
  • eamMinimum 1-3 years of exp as a quality analyst in domestic real estate proc

ess

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