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airbus
bangalore
Job Description: Brief Description : L2 Splunk/Kafka Admin - RTM, are responsible to collaborate and work with Airbus internal and external organizations to provide operational technical support to business and application teams. He or she should be able to drive the optimization, reliability, efficiency and availability of the RTM infrastructure
Job Source: airbusInfosys
Bengaluru, Karnataka, India
Job description Hiring for Servicenow Developer with experience range 3 years & above Mandatory Skills: servicenow Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project in
Job Source: InfosysInfosys
bangalore
Job description Hiring for Servicenow Developer with experience range 3 years & above Mandatory Skills: servicenow Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project in
Job Source: InfosysInfosys
Bengaluru
Job description Hiring for Servicenow Developer with experience range 3 years & above Mandatory Skills: servicenow Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project includ
Job Source: InfosysInfosys Finacle
Bengaluru, Karnataka, India
Requirements- 1. Proficiency in at least one of the language C/C++, with OOPS, Pointers . 2. Experience in product/software development 3. Comfortable in LINUX/UNIX environments. 4. Ability for work breakdown and effort estimation. 5. Ability for Design and code review to follow best coding practices and standards. 6. Proficient in rdbms , de
Job Source: Infosys FinacleInfosys Finacle
Bengaluru
Work Location: Bangalore, Chennai, Hyderabad, Pune Finacle is a flagship Banking Product from Infosys. We are looking for talents for our Product R&D team to work on ever evolving Banking Platform. As part of the Product R&D team you will be responsible for building components, integrating components to business flows, understand scalability needs,
Job Source: Infosys FinacleInfosys
bangalore
Job ID/Reference CodePROGEN-EXTERNAL-174495Work Experience 5-11 YearsJob TitleTechnology Analyst IT Services Responsibilities Maintain regular patch updates and fix Vulnerabilities on regular basis.Automate routine tasks using scripting any languages.Schedule jobs using CRON.Create and manage VMs, installation of VM tools, custom virtual hardwa
Job Source: InfosysInfosys Finacle
Bangalore Urban
Work Location: Bangalore, Chennai, Hyderabad, Pune Finacle is a flagship Banking Product from Infosys. We are looking for talents for our Product R&D team to work on ever evolving Banking Platform. As part of the Product R&D team you will be responsible for building components, integrating components to business flows, understand scalability need
Job Source: Infosys Finaclebangalore
Responsibilities:
To assist employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm.
It might involve either direct resolution of the problem or escalation to another team as the case may be.
Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the Call Center.
Our customers are very computer literate, and accuracy of information is a high priority.
Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
Analyze and resolve incidents and service requests regarding use of application software or hardware.
Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.
Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
Should be a quick learner and team player.
Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
Avoid unplanned time off from work as this would have major impact on our business.
Excessive unplanned absence may result in disciplinary actions including termination of your services.
Adheres to Code of Ethics, Vision, Mission and Core Values.
Technology Analyst jobs in bangalore
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