Senior & Junior Technical Support Engineer (Application Support & Integration – .NET / Cloud / DevOp

Hi All,

We are looking for a Senior & Junior Technical Support Engineer (Application Support & Integration – .NET / Cloud / DevOps/Linux ) to provide production and application support for customer-facing platforms and integrations. The role involves troubleshooting technical issues, monitoring applications, supporting API integrations, performing RCA, and working closely with engineering and customers.

Company Name: iZen Software Services

Job Title: Senior & Junior Technical Support Engineer

Experience: 2+ years for the Junior role and 5+ years for the senior role.

Work Mode: Remote

Website: https://izenlabs.org/

Salary: As per industry standards

Expected Notice Period: Immediate or upto 15days notice

Timings: Rotational Shift (Mostly night shift)

Must-Have Qualifications

• Application Support & Operations: Core Application Support experience, Incident Management & Root Cause Analysis (RCA), Jira, and Confluence.
• Database & APIs: Experience with any DB management tool (MySQL, SQL Server, etc.) and REST APIs / HTTP.
• Cloud, DevOps & Systems: Linux, Kubernetes, CI/CD pipelines, Git, Scripting (Python, Bash, or PowerShell), and hands-on experience with any major cloud provider (GCP, AWS, Azure).
• Monitoring & Observability: Experience with any SIEM/observability tool (ELK, Splunk, Datadog). Note: Completing a Datadog course will be a mandatory requirement for the onboarded candidate.

Nice-to-Have / Preferred Qualifications

• Development & Protocols: .NET / C#, OAuth, and experience with Carrier APIs (UPS, FedEx, USPS).
• Infrastructure & Platform Specifics: GCP experience, Terraform / Infrastructure as Code (IaC), Helm, specific experience with SQL Server, and prior hands-on experience with Datadog.

Regards

Sathish

9176207000