IT Service Desk
kolkata
The Offer
Night shift allowance will be paid by the Project
Cab facility for pick-up and drop, ensuring safety and comfort
Timely Rewards and Recognition for top performers
The Job
Key Responsibilities:
Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems
Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving
The Profile
Skills Required:
Basic understanding of computer hardware, networking and should have fair analytical and problem-solving skills.
Good interpersonal skills handling internal and externals customers.
An associate should be open to work in 24/7 shifts, any location, and should have an assertive frame of mind while executing the day-to-day tasks.
2020, 2021, 2022 & 2023 batch of any 3-year Graduation program (UG full time degree)/ BE/ B. Tech/ ME/ M. Tech/MCA/MS/M.SC any domain
Candidates having 50 % in X, XII, Diploma or UG
No standing arrears in the current education
Not more than 36 months of a gap in education
Strong written and communication skills
Flexible to relocate to anywhere in India, work in any shift/domain
The Employer
Our client is an education solutions company that provides:
IT Skill Development & Training.
HR Consulting & Recruitment services, including train and deploy models.
Advanced training for career enhancement and growth – latest technologies.
Customized and outcome-based training targeting students, working professionals & corporates.
With over 12 years of experience in the field, we are the technology and recruitment partners for various Government agencies and leading MNCs.