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Nivoda
mumbai
Designation: Customer Support Associate Location: BKC, Mumbai (Hybrid) Nivoda is looking for a Mumbai based, enthusiastic and customer centric Customer Support Associate. You will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through o
Job Source: Nivoda2coms
mumbai
Job Description Opening for Customer Support Voice/ Chat in a top leading MNC Mumbai!!! About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology
Job Source: 2coms2coms
mumbai
Job Description Greetings!! We are hiring Freshers and experienced Candidates for a multinational transportation company, Work From Office@Mumbai -Kurla Job Description: You'll be expected to help onboard new driver-partners, provide exceptional support, and quickly adapt to an ever-growing business. Requirements Requirements Experience:
Job Source: 2comsvmedulife Software
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About vmedulife Software vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services. Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing compan
Job Source: vmedulife SoftwareT & A HR Solutions
mumbai
Posted on -February 8, 2023 Designation - Customer Support Location - Mumbai Experience - 2-3 Years Salary - 25k PM Gender - Any Qualification - Graduation Skills - Communication skills Target Industry - BPO The Job Role and Responsibilities Answer customer emails regarding product issues, order processing, invoicing service and general client con
Job Source: T & A HR Solutions2coms
mumbai
Job Description Fresher hiring in Top MNC Mumbai Vikhroli.....Salary upto 25k monthly CTC, Apply now. About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consult
Job Source: 2coms2coms
navi mumbai
Exciting Opportunity For Non-Technical Graduate Fresher (2023 Pass Out) To Start Your Career In ALeading MNC About the Client:Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Cons
Job Source: 2coms2coms
mumbai
Job Description Exciting Opportunity For Non-Technical Graduate Fresher (2023 Pass Out) To Start Your Career In A Leading MNC About the Client: Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offe
Job Source: 2comsmumbai
Job Description
We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location.
Designation: Customer Support / Customer Success
Must Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT software
Qualification: MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech
Location: Malad, Mumbai
Experience: Min 2+ Years
Roles and Responsibilities:
Act as a techno-functional consultant and provide recommendations on process.
Configure and manage clients instance on product assist and Train clients to do it on their own.
Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.
Drive product adoption, increasing overall retention and achieve process success for customers.
Support clients during critical HR events like Appraisal, Increments etc.
Support clients to resolve queries or bugs, as and when required.
Gather feedback on product experience during the entire customer lifecycle via targeted surveys.
Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities.
Share best practices with clients on how to achieve product success.
Identify risks proactively, mitigate and escalate as deemed appropriate.
Requirements Requirements:
Relevant experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles.
Understanding of Technology systems and HRMS system implementation would be preferred .
Good in MS Excel, Word and PowerPoint .
Requirements
Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT software.
Customer Support / Customer Success-Mumbai jobs in mumbai
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