Job Description

Job Title: Customer Support Associate – International Voice Process

Location: Pune

Job Description:

We are hiring Customer Support Associates for an International Voice Process at our Pune location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Key Responsibilities:

- Handle customer calls for international clients professionally and efficiently

- Understand customer issues and provide accurate resolutions

- Maintain high standards of communication and customer satisfaction

- Adhere to process guidelines and quality parameters

- Document customer interactions appropriately

Eligibility Criteria:

- Undergraduate/Graduate freshers are eligible to apply

- Graduates with experience in International Voice / BPO domain are also welcome

- Excellent verbal communication skills in English

- Customer-focused mindset and problem-solving ability

Work Schedule:

- 5 days working

- 2 rotational weekly offs

- Rotational shifts (as per business requirements)

How to apply:

Interested candidates can share their cv's on whats app

Contact Person : Siddharth Sharma

Contact Details : 77380 29419

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