Start Your Search Here

Job Search

Anand Rathi IT Pvt. Ltd

342001 / Global

Customer Support Executive

Job Description

Job Description

Designation: Executive/Sr. Executive/Asst. Manager/Manager


Roles and Responsibility:


  • Engage IFAs on regular basis over the phone to assist them on the query they raised.
  • Coordinate with internal team members to resolve IFAs queries.
  • Increase usage of platform by engaging IFAs on frequent basis.
  • Update IFAs on new features / recent changes in the program.
  • Engage IFAs regularly over the phone.
  • Ensure high level quality service.
  • Ensure IFA renew services within specific time.


KPIs:

  • Platform Usage / Query Handling / Renewals


Requisite Experience:

  • Ideally 1 to 2 years of work experience as Relationship Manager


Qualifications Required

  • B.Com
  • BMS/MBA Finance


Personal Traits:

  • Good Communication Skills, Soft Spoken, good with telephonic conversation.
  • Personal Finance Domain knowledge
  • Confident, Target Oriented, Enthusiastic
  • Persuasive, approachable, professional, organised in work.


Apply Now

Similar Opportunities

View all jobs