Hardware Engineer

Job Description – Hardware Engineer

Experience: 5+ Years

Role Overview:

We are looking for an experienced and hands-on Hardware Engineer to support the operations, maintenance, troubleshooting and lifecycle management of server hardware across our infrastructure. The role will involve working with both AI/GPU-based servers and conventional CPU-based enterprise servers in mission-critical data center environments.

The ideal candidate should have strong experience in server hardware break-fix, fault diagnosis, component replacement, spare-parts management, RMA processes and coordination with OEM/ODM support teams.

Key Responsibilities:

1. Server Hardware Operations & Maintenance

- Perform end-to-end troubleshooting, maintenance and repair of AI/GPU and conventional enterprise servers.

- Ensure high availability and reliability of server hardware deployed across the infrastructure.

- Monitor and identify hardware faults, degradation and recurring failure patterns.

- Perform hardware diagnosis and identify faulty components for replacement.

- Ensure servers are tested and operational after repair, replacement or maintenance activities.

- Work within defined SLAs to ensure timely resolution of hardware-related incidents.

2. Server Hardware Break-Fix

- Handle the complete hardware break-fix lifecycle, including:

- Fault detection and diagnosis

- Faulty component identification

- Spare allocation

- Onsite component replacement

- Server testing and service restoration

- Faulty part removal and tagging

- RMA coordination and closure

- Troubleshoot and replace server Field Replaceable Units (FRUs), including:

- GPUs

- CPUs

- Motherboards

- Memory

- NICs

- Power Supply Units (PSUs)

- Fans

- Storage and other server components

3. AI/GPU and Enterprise Server Support

- Provide hardware support for NVIDIA GPU-based servers and compute nodes.

- Work on high-density AI and HPC server environments.

- Support GPU server platforms, including HGX/DGX architecture and other GPU-based server platforms.

- Perform troubleshooting and replacement of GPU cards and associated server components.

- Support conventional enterprise and CPU-based servers, including:

- General-purpose compute servers

- Application and database servers

- Virtualization servers

- High-performance compute servers

4. Spare Parts & Inventory Management

- Maintain and manage server hardware spares required for break-fix activities.

- Ensure proper receipt, inspection, storage and issue of server components.

- Maintain accurate records of spare inventory and component movement.

- Monitor availability of critical server FRUs and escalate requirements for replenishment.

- Support inventory reconciliation of replaced, repaired and available spare components.

- Ensure critical AI/GPU server components are available as per operational requirements.

5. Faulty Part & RMA Management

- Identify, tag and maintain proper records of faulty or replaced components.

- Follow the defined process for segregation and storage of faulty hardware.

- Coordinate with OEMs/ODMs for raising and tracking RMA cases.

- Prepare faulty components for shipment to designated OEM/ODM service centers.

- Track repair and replacement status of faulty components.

- Ensure repaired or replacement components are received and appropriately updated in the inventory.

- Maintain accurate documentation to avoid unaccounted or misplaced components.

6. OEM/ODM & Vendor Coordination

- Coordinate with OEMs, ODMs and hardware service partners for technical support and issue resolution.

- Follow up on delayed parts, replacement requests and unresolved hardware issues.

- Support warranty and service-related activities.

- Escalate critical or recurring hardware failures to the relevant internal and external teams.

- Coordinate with central engineering teams and onsite support teams for timely issue resolution.

7. Incident Management & Documentation

- Respond to server hardware incidents within defined response and resolution timelines.

- Maintain detailed records of hardware faults, repairs, replacements and RMA activities.

- Document troubleshooting steps and resolutions for recurring issues.

- Follow established operational processes, escalation procedures and SLAs.

- Participate in shift or standby support for critical 24x7 environments, as required.

Required Skills & Experience:

- 5+ years of experience in server hardware operations, data center hardware support or enterprise server infrastructure.

- Strong hands-on experience in server hardware troubleshooting and break-fix operations.

- Strong understanding of server hardware architecture and components.

- Experience in diagnosing and replacing server components such as GPUs, CPUs, motherboards, memory, NICs, PSUs, fans and other FRUs.

- Experience with spare-parts management and hardware inventory.

- Experience in faulty part handling and RMA management.

- Experience coordinating with OEMs, ODMs and hardware service partners.

- Understanding of hardware incident management and SLA-driven support environments.

- Experience working in 24x7 mission-critical data center or enterprise infrastructure environments.

- Ability to troubleshoot issues independently and coordinate with multiple technical teams.

Preferred Skills:

Experience with one or more of the following will be an added advantage:

- NVIDIA GPU-based servers and compute infrastructure

- NVIDIA H100, H200, B200, B300, GB200 or GB300 platforms

- NVIDIA HGX/DGX architecture

- AI/HPC server environments

- High-density compute infrastructure

- Supermicro

- ASUS

- Gigabyte

- Dell

- HPE

- GPUaaS, AI Cloud or large-scale AI data center environments

Educational Qualification:

Bachelor's degree or diploma in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related technical discipline.

Relevant hardware, server or OEM certifications will be an added advantage.