Customer Relationship Management Executive

About Sellability:

Sellability is a real estate consulting and advisory company focused on delivering end-to-end solutions across real estate sales, marketing, and consulting. We work with leading developers and real estate projects to drive business growth and create strong customer experiences.

About the Role:

We are looking for a CRM Executive to manage the complete post-sales journey of customers in the real estate sector — from booking and documentation to loan disbursement, registration, and possession.

Job Details:

Location: Baner, Pune.

Employment Type: Full-time, Monday to Saturday.

Work Mode: Work from Office.

Key Responsibilities:

- Manage customer relationships and communication throughout the post-sales journey.

- Coordinate with customers for documentation, agreements, payments, and other transaction requirements.

- Coordinate with banks/NBFCs for home loan processing, sanction, and disbursement.

- Coordinate with legal teams for agreements, sale deeds, documentation, and other legal formalities.

- Manage and coordinate the property registration process, including documentation, stamp duty, and registration requirements.

- Track customer-wise payment schedules, documentation, loan status, registration, and possession.

- Coordinate with Sales, Accounts, Legal, Banking, Developers, and other internal/external stakeholders.

- Maintain accurate CRM records, trackers, and MIS reports.

- Proactively follow up on pending activities and ensure timely closure of customer requirements.

- Address customer queries and ensure a smooth post-sales experience.

Must-Have Requirements:

- 1–3 years of experience in Real Estate CRM / Post-Sales / Customer Relationship Management.

- Strong knowledge of real estate post-sales processes.

- Experience with property registration, home loans, loan disbursement, legal documentation, and customer coordination.

- Excellent communication, follow-up, and coordination skills.

- Good knowledge of MS Excel / Google Sheets and CRM tools.

- Strong organizational skills and attention to detail.