State Enterprise Care Lead
Chandigarh, India
We at Jio are hiring for State Enterprise Care Lead -DGM Sales - Chandigarh, India
Key requirements are
1. Graduation or Master in Business Administration
2. Experience of 12-15 years
Job Description
Implement & govern delivery of Service Managers & other support, systems for respective geography
Execute process for troubleshooting, complaint management &,escalations at accounts
Performance monitoring and management to meet service SLAs for, support
Own RCA & RCF for state level delivery failures
Continuous improvement in processes for better customer & site-owner, experience
Identify and drive systematic improvement plans to provide uniform, service experience
Deploy field operational processes and policies related to services, and drive SLA & delivery through field support team
Effective liaison with CFT - Sales, Networks, FSA, B&P functions and, other geography and business teams
Drive self care penetration and reduction of calls at BSS
Own the process & legal compliance at state
Delivery of national programs & projects
Own account communication, including vernacular scripts creation and, execution
Training & Development activities for team
Skills and Competencies
Analytical and problem solving ability
Process orientation
Interpersonal and relationship skills
Action Orientation
Process execution management
Interpersonal and relationship skills
Action Orientation
Business Alignment