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State Enterprise Care Lead

Chandigarh, India

We at Jio are hiring for State Enterprise Care Lead -DGM Sales - Chandigarh, India

Key requirements are

1. Graduation or Master in Business Administration

2. Experience of 12-15 years

Job Description

Implement & govern delivery of Service Managers & other support, systems for respective geography

Execute process for troubleshooting, complaint management &,escalations at accounts

Performance monitoring and management to meet service SLAs for, support

Own RCA & RCF for state level delivery failures

Continuous improvement in processes for better customer & site-owner, experience

Identify and drive systematic improvement plans to provide uniform, service experience

Deploy field operational processes and policies related to services, and drive SLA & delivery through field support team

Effective liaison with CFT - Sales, Networks, FSA, B&P functions and, other geography and business teams

Drive self care penetration and reduction of calls at BSS

Own the process & legal compliance at state

Delivery of national programs & projects

Own account communication, including vernacular scripts creation and, execution

Training & Development activities for team

Skills and Competencies

Analytical and problem solving ability

Process orientation

Interpersonal and relationship skills

Action Orientation

Process execution management

Interpersonal and relationship skills

Action Orientation

Business Alignment

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State Enterprise Care Lead jobs in Chandigarh, India

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