Account Manager (US)
ahmedabad
Here is an opportunity for a Account Manager (US) with Mavlers- a full-service Digital Marketing Agency.
About Uplers- We are a futuristic and fast-paced technology and marketing solution partner for 5000+ companies across 52 countries.
As Equal Opportunity Employer with a People-first approach, we believe in a high-performance, growth-driven culture powered by our vibrant team of 850+ ignited minds.
Role: Account Manager (US)
Experience: 4 years
Location : Hybrid-Ahmedabad
Job Type: Full Time Permanent position
Primary/Top Skills :Crisis Management(Basic), cross selling(Basic), technical profeciency(Basic), Upselling(Basic), account servicing(Strong), Client Relationship Building(Strong), Client Relationship Management(Strong), Communication Skills(Strong), Cross functional collaboration(Strong), Account Management(Strong), Project management(Basic).
Job Description:
Roles and Responsibilities :
-Conduct in-depth market research and analysis to understand the client's persona, industry, their pain & gains, preferences, and trends in the industry.
- Serve as the main point of contact in all matters related to client concerns and needs.
-Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients.
-Use growth techniques to generate new business and revenue opportunities through cross-selling and upselling.
-Actively establish and maintain positive relationships with clients by providing exceptional
customer experience, listening to their needs, and addressing their concerns with the right solutions to achieve long-term partnerships.
-Adherence and monitoring of sales progress to ensure that revenue goals are being met.
-Track and maintain all business-related processes and reports for the client funnel. Maintain accurate client records in the system/CRM.
-Collaborate across departments such as sales, marketing, and development to ensure that
the client's needs are being met.
- Handle inquiries and requests from customers and address their needs
-Interact with clients and respond to important inquiries about the company’s services
-Make cold calls or perform warm outreach, using outside-the-box thinking to develop new and unique sales tactics.
Maximise sales performance through strong relationships with clients and awareness of their needs and pain areas.
-Represent the company effectively by developing a comprehensive knowledge of its offerings
-Stay on top of accounts, making sure they receive services that are within their budget and meet their needs with the right solutions
-Find key personnel in client companies to establish profitable relationships.
-Approach potential customers to cultivate fruitful relationships.
-Meet regularly with other team members to discuss progress and find new ways to improve business
-Identify upsell, cross-sell, and renewal opportunities.
-Participate in collaborative business meetings to update key stakeholders
- Provide continuous, constructive feedback to the marketing and tech operations team.
-Generate progress reports for clients and senior leaders within the organization
-Utilize HubSpot tools to ensure a standardized process throughout all stages of a sale
-Achieve weekly, monthly, and annual sales and activity quotas
Requirements :
- Ability to work in an US time zone (mandatory)
- Candidate must have experience of working for a digital marketing or a Web agency. (Mandatory)
-Proven record of sales growth
- Experience in Overseas sales, customer service, and Account management skills. (US Based)
-Strong knowledge of business and sales growth techniques
- Exceptional project management skills
- Clear verbal and written communication skills
-Enthusiasm for the company and its growth potential
-Ability to multitask and juggle several responsibilities simultaneously
-Strong written and verbal communication skills
-Excellent organizational skills and attention to detail
-Excel, proposal creation, documentation
-Sharp negotiation
-Organizational skills
-Problem-solving skills
-Knowledge of various sales methodologies
-Growth techniques
-proven track record of meeting or exceeding quotas and receiving positive customer feedback
-Proficiency with common customer success and customer relationship management software, such as HubSpot.