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Clean Harbors
bangalore
Job Title: Customer Success Associate Work Location: Hebbal, Bengaluru Shift Timings: 6 pm - 3 am / 8 pm - 5 am The Customer Success Associate will be the primary point of contact for our customers. Through the interactions, they will help our customers see the value in our products and services and ensure they are able to use them to their fulles
Job Source: Clean HarborsClean Harbors
Bengaluru, Karnataka, India
Job Title: Customer Success Associate Work Location: Hebbal, Bengaluru Shift Timings: 6 pm - 3 am / 8 pm - 5 am The Customer Success Associate will be the primary point of contact for our customers. Through the interactions, they will help our customers see the value in our products and services and ensure they are able to use them to their fulles
Job Source: Clean HarborsAllegis Global Solutions
Bengaluru, Karnataka, India
We are hiring for International Voice Process of a Global Banking & Financial Services at Bangalore!! Skills and Qualification Excellent communication skills Experience 0-9 Years Empathy and patience when dealing with customers Strong interpersonal skills and ability to work in a team Ability to multitask and prioritize in a fast-paced environment
Job Source: Allegis Global SolutionsAllegis Global Solutions
bangalore
We are hiring for International Voice Process of a Global Banking & Financial Services at Bangalore!! Skills and Qualification Excellent communication skills Experience 0-9 Years Empathy and patience when dealing with customers Strong interpersonal skills and ability to work in a team Ability to multitask and prioritize in a fast-paced environment
Job Source: Allegis Global SolutionsLumen Technologies
Bengaluru
As a Customer Associate at Lumen, you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company. The position is responsible for fielding inbound online chats and calls from
Job Source: Lumen TechnologiesAllegis Global Solutions
Bengaluru
We are hiring for International Voice Process of a Global Banking & Financial Services at Bangalore!! Skills and Qualification Excellent communication skills Experience 0-9 Years Empathy and patience when dealing with customers Strong interpersonal skills and ability to work in a team Ability to multitask and prioritize in a fast-paced environment.
Job Source: Allegis Global SolutionsLumen Technologies
Bengaluru, Karnataka, India
As a Customer Associate at Lumen, you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company. The position is responsible for fielding inbound online chats and calls from
Job Source: Lumen TechnologiesiEnergizer
Bengaluru
HIRING OPEN FOR OUR OFFICE LOCATION IN BANGALURU. We are hiring for our International Voice & Chat Customer Service Excellent Verbal and Written Communications Skills Fresher / Experience in customer Support can apply. Undergraduate/Graduate & Post graduate can apply. Excellent salary package ( 50 K ) Please share your resume to for all online inte
Job Source: iEnergizerbangalore
Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500.(4) Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services.(5) Lumen also serves global enterprise customers across North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific.
Please find the below JD
Job Summary
As a Customer Associate at Lumen, you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company. The position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customer’s communication, technology, and entertainment needs.
The role includes establishing new accounts in the billing system, providing customer service and solutions to problems, handling credit inquiries, resolving customer complaints, explaining technical solutions, and asking discovery questions to understand needs, in addition to responding to Social Media queries on Lumen's official channels.
Minimum Qualifications
•Minimum 3.5 years to 5.5 years experience from Tier1 companies preferably. Only international experience (UK/US/Australia) Chat experience considered, Please Note- Any domestic experience will be non relevant, not considered.
•Customer-facing or sales environment, experience handling primarily calls and chat.
•Exemplary oral and written communications / comprehension skills in English.
•Background in a customer focused or problem solving environment
•Promotes and sells products and services to customers
•Ability to work independently across different shifts, with minimal supervision
•Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously
•Strong customer focus, problem solving skills, and time management skills
•Experience in complaint handling and resolution
•Ability to meet and exceed monthly performance targets
•Actual experience in using CRM tools like SalesForce, and Social Media Management tools is an advantage, possess extremely good Computer Skills, comfortable with Microsoft products.
•Minimum typing speed WPM 40+and Accuracy 95%+
Customer Service Representative jobs in bangalore
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