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CMA CGM AGENCIES (INDIA) PRIVATE LIMITED

Sūrat / Global

Apprentice - Customer Service

Job Description

Job description

Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.

Key Responsibilities:

- Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.

- Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.

- Longstanding units follow-up with customers.

- Perform timely system related updates.

Requirements and Specific Skills:

- Graduate

- Communication skills (written & oral, both in English & relevant vernacular language).

- Systems savvy and basic exposure to MS-Office applications.

- Demonstrable team-player skills and ability to meet timelines and deadlines.

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