Netscope Proxy Lead L3

Job Posting Title: Netscope Proxy L3

Location: Noida

Shift and Schedule: 5 Days Office (Rotational)

Job Description Summary:

• Responsible for advanced administration, troubleshooting, monitoring, and optimization of the Netskope Security Cloud platform, including Netskope SWG, CASB, ZTNA/NPA, DLP, RBI, Cloud Firewall and Netskope Client.
• The role provides L3 support for complex security incidents and works closely with Network, Security, Endpoint, Cloud and OEM teams.

Key Responsibilities:

• Provide L3 technical support for complex Netskope incidents and service requests.
• Administer and troubleshoot Netskope Security Cloud policies and configurations.
• Manage Netskope Client deployment, configuration and troubleshooting.
• Configure and troubleshoot Secure Web Gateway (SWG) policies.
• Manage CASB controls, cloud application discovery and risk assessment.
• Configure and troubleshoot DLP policies, incidents and exceptions.
• Work on Netskope Private Access (NPA/ZTNA) and troubleshoot private application connectivity.
• Manage steering configurations, including client-based and network-based steering.
• Troubleshoot traffic forwarding, SSL inspection, PAC files, certificates and authentication issues.
• Investigate security incidents using Netskope logs, alerts and dashboards.
• Perform root-cause analysis for recurring incidents and implement permanent fixes.
• Integrate Netskope with SIEM, IdP/SSO, Active Directory/Entra ID and endpoint security platforms.
• Troubleshoot authentication issues involving SAML, MFA and identity providers.
• Monitor platform health, performance and policy compliance.
• Perform change implementation, testing and rollback activities following ITIL/change-management processes.
• Support Netskope upgrades, new feature implementation and policy migrations.
• Coordinate with Netskope TAC/OEM for critical or product-level issues.
• Prepare RCA, incident reports, operational documentation and knowledge articles.
• Participate in security audits, compliance reviews and vulnerability remediation.
• Mentor L1/L2 engineers and provide technical guidance.

L3 Troubleshooting Areas:

• N etskope Client – installation, steering, connectivity and logs
• SWG – web access, policy enforcement and SSL inspection
• CASB – cloud applications, sanctioned/unsanctioned applications
• DLP – policies, profiles, incidents and false positives
• NPA/ZTNA – private applications, publishers and connectivity
• Authentication – SAML, SSO, MFA and IdP
• Networking – TCP/IP, DNS, HTTP/HTTPS, proxy and routing
• SSL – certificate chain, inspection and TLS issues
• SIEM – log forwarding, correlation and incident investigation
• Endpoint – Windows troubleshooting and Netskope Client conflicts
• Automation – API/PowerShell scripting preferred

Required Technical and Professional Experience:

• Strong hands-on experience with Netskope.
• SWG, CASB and DLP.
• Netskope Client and steering configuration.
• NPA/ZTNA.
• Networking fundamentals: TCP/IP, DNS, HTTP/HTTPS and Proxy.
• SSL/TLS and certificate troubleshooting.
• SSO/SAML/Identity concepts.
• Windows/Endpoint troubleshooting.
• SIEM and security monitoring.
• Incident, problem and change management.
• Strong RCA and troubleshooting skills.
• Excellent communication and stakeholder-management skills.

Preferred Certifications:

• Netskope Certified Cloud Security Integrator / Administrator or relevant Netskope certification.
• Security+ / CISSP / CISM.
• CCNA/CCNP.
• Microsoft security/identity certifications.