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Arrivia
mumbai
The IT Service Desk 2 position supports all first level technical incidents and service requests from multiple communication sources (email, phone, text and walk-ups) for the entire organization. Responsibilities : Provides superior customer service by being courteous, knowledgeable, and professional. Creates a positive customer service experience
Job Source: ArriviaNEC Software Solutions (India)
mumbai
Job Description The Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern between 0
Job Source: NEC Software Solutions (India)Anicalls (Pty) Ltd
mumbai
• 1+ years experience in a helpdesk environment, specifically Tier l Help Desk • 1+ years experience providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • 1+ years experience responding to and triage queries via email and over the phone • Enable and troubleshoot user account
Job Source: Anicalls (Pty) LtdVDA Infosolutions
mumbai
Desired Qualities Excellent interpersonal skills & communication skills Should have planning & organizing skills Should handle customer queries efficiently Exposure working for an IT companies under remote service desk/technical support Exposure to ITIL based work environment Ability to work in rotating shift Qualification Criteria Diploma or D
Job Source: VDA InfosolutionsNEC
mumbai
Job Description The Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern between
Job Source: NEC@ Six Sigma
mumbai city
Job Details Requirement Type Permanent Job Title Service Desk Engineer Job Level Middle Management Job Description Service Desk Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Desk Engineer Expected Date Of Joining 2023-10-03 Joining Time 15 Days Salary 36000 Work Locations Mumbai City Required skills Service Desk Enginee
Job Source: @ Six SigmaAres Management Corporation
mumbai
Description Maintains a high degree of customer service and confidentiality (as needed) for all support queries while adhering to all service management principles • Manages day to day incident submissions; builds and manages his/her queue; answers support queries via phone and email for local and remote offices; responds and completes all reques
Job Source: Ares Management CorporationLenovo
Mumbai, Maharashtra, India
We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo
Job Source: Lenovomumbai
THE CANDIDATE SHOULD BE AVAILABLE FOR 11th March INTERVIEW
Service Desk [SNOW, SERVICE NOW, ITSM, incident, Active directory, O365, office365]
Notice Period - Immediate to 20 days
Years of Experience - 4+ YEARS
Location - Mumbai, Bengaluru
JD :
Acknowledge and provide first-line support for end-user IT service requests/tasks, incidents, and queries reported via Telephone, Email, or ITSM tool (ServiceNow)
Log tickets or updated ITSM (ServiceNow) records for all issues reported over the phone.
Resolve all in-scope incidents and tasks
Identify, categorize, prioritize, and triage tickets to appropriate resolver groups, if the ticket is out of Command Centre’s support scope.
Provide user access provisioning support for Active Directory namely password resets, termination, lockout issues, account creation, access modification
Support Infrastructure and TMS-related issues or queries
Installs, Moves, Adds, and Changes (IMAC): Confirm requirements, scope and acquire approval, assign to the appropriate team, confirm schedule, and verify completion.
Record problem tickets and triage to the appropriate resolver groups in the ITSM tool
Monitor Alerts, Raise and Execute Changes
Required Technical Knowledge :
1. Active Directory
2. M365 / Office Suite (Troubleshooting - Outlook, Teams, Excel, browsers, MFA, One Drive, MS Stream, etc)
3. SCCM (Software Deployment)
4. Windows OS (Deployment and Troubleshooting)
5. Windows Servers
6. ITIL Foundation (Recommended)
7. Service Now
8. Azure / AWS basic knowledge
9. SharePoint (access management)
10. Basic Networking knowledge (CCNA/CCNP certification is an added advantage)
11. Knowledge of Cisco VPN, Microsoft Group Policy (Creation / Deployment), Endpoint Manager / MS Intune / MDM
Service Desk jobs in mumbai
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