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Vasanthanagar / Global

Customer Specialist

Job Description

Job Description

Position: Customer Support Executive

Company: Teleperformance

Employment Type: Full-Time

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

  • Handle inbound and outbound calls, chats, or emails.
  • Resolve customer queries and provide accurate information.
  • Maintain a high level of professionalism and customer satisfaction.
  • Document interactions and update records in the system.
  • Meet performance metrics such as quality, productivity, and turnaround time.

Eligibility Criteria

  • Excellent communication skills in English.
  • Basic computer knowledge is required.
  • Willingness to work in rotational shifts.
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