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Policybazaar.com

Gurugram / Global

Customer Service Representative

Job Description

POLICYBAZAAR IS HIRING


Contact person : Kashish Singh | 8448389795 | [email protected]

JOB SUMMARY:


  • Shift Timing: 10 Am-7 Pm
  • Salary Budget: Fresher - 2.55 LPA - 3 LPA
  • Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.
  • Language Proficiency: Good command over English (spoken).
  • Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.


Key Responsibilities:


  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product/service-related issues effectively, escalating when necessary.
  • Maintain a high level of customer satisfaction by providing accurate information and support.
  • Document all customer interactions and update CRM systems.
  • Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
  • Work closely with the team to improve service standards and processes.


Required Skills & Qualifications:


  • Graduates are welcome. Freshers can also apply.
  • 0–4 years of experience in customer support (voice process).
  • Excellent verbal communication skills in English.
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).

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