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NIIT Limited
Gurugram, Haryana, India
About NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array o
Job Source: NIIT LimitedHexaware Technologies
IN
Quality Analyst Customer service (Domestic Voice )!.Role Specifications:Graduate with 3+ years of experience 24/7 shifts with 1 rotational off On paper, 1+ years’ experience as a Quality Analyst and, over all. The candidate should be from the customer service voice domain. Good at communication. Providing active feedback to agents through Call/ID &
Job Source: Hexaware Technologies9digit
United States
DO NOT APPLY IF YOU DON'T HAVE A STUDIO SETUP. HINDI VOICE OVER. We are seeking a highly skilled and seasoned Voice Over Artist to join our team and contribute to our projects. As a crucial member, you will play a pivotal role in bringing our content to life with your exceptional vocal talents. The ideal candidate will possess proficiency in Englis
Job Source: 9digit9digit
India
DO NOT APPLY IF YOU DON'T HAVE A STUDIO SETUP. HINDI VOICE OVER. We are seeking a highly skilled and seasoned Voice Over Artist to join our team and contribute to our projects. As a crucial member, you will play a pivotal role in bringing our content to life with your exceptional vocal talents. The ideal candidate will possess proficiency in E
Job Source: 9digitManeva Consulting Pvt. Ltd
india
Greetings From Maneva! Job Description Job Title - Voice Support Location - Chennai / Hyderabad Experience - 1 - 8 Years Job Requirements: 1. Good Communication with International Voice Support experience. 2. 24*7 shifts. 3. Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues. 4. Basic knowledge on MS
Job Source: Maneva Consulting Pvt. LtdWorksDelight
india
We are hiring for Tech Mahindra Graduate/Undergraduate candidates who are willing to join immediate in Voice Process for the position of Customer Support Executive. Preference: Looking for Immediate Joiner!! Any domain experience can also apply. Answer Customer queries Via call, covering a full range of Clients products and services including obta
Job Source: WorksDelightTata Motors
india
Position Summary with Job Responsibilities Purpose of the position a. Why the positions exists? b. What will happen if there is no one in the position (no one performs the work)? a. To undertake New project planning, technical support & control by coordinating with vendor for new assets, in order to full fill the organisation demand to meet produ
Job Source: Tata MotorsFlintex Consulting Pte Ltd
india
Job Description • Setup, Programming, and Support of Voice Communication systems including Local Area Networks (LANs) & Wide Area Networks (WANs) • Provides technical support on data or voice networks for internal and/or external customers; answers technical questions; recommends and implements approved course of action. • Installs network applicat
Job Source: Flintex Consulting Pte LtdGurugram, Haryana, India
You Lead the Way. We’ve Got Your Back
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Job Responsibilities :
Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Document necessary account information and offer custom solutions that benefit the customer
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Balance customer interests with the interests of American Express
Deliver Employees, Customers and Shareholder metrics as per goals
Resolve all customer queries and follow established problem ticket recording procedures as appropriate
Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
Candidate should be open to work in India time nights shifts as we have a 24/7 work environment
Minimum Qualifications :
Graduate (with 1 to 3 years of international contact center experience) in any field from a recognized University can apply
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
Strong written and verbal communication
Analytical mind & attention to detail skills
Knowledge of Amex card product would be preferred
Demonstrated consultative experience, ability to influence, resourceful
Strong Team Player with high level of integrity
Change Management Ability & self-motivated
Demonstrated ability to work effectively within a team environment as well as independently
Compliance Language
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Customer Care Professional (Voice) jobs in Gurugram, Haryana, India
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