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Recro
hyderabad
Job Title: Customer Engagement Specialist Location: Hyderabad/Noida/GGN Experience: 2-5 years We are seeking a dedicated and motivated Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will play a crucial role in ensuring our customers have a positive experience with our products and services. You will provi
Job Source: RecroLinkedPhone - Local & Toll-Free Business Numbers
Hyderabad, Telangana, India
About LinkedPhone At LinkedPhone, we empower modern professionals and small businesses with innovative and flexible communication solutions. Our mobile-friendly products redefine business communication, offering freedom and efficiency. Position Overview We are seeking a versatile Sales and Customer Relationship Specialist to engage with our core
Job Source: LinkedPhone - Local & Toll-Free Business NumbersValueLabs
Hyderabad, Telangana, India
Key Skills: Excellent Communication Good Phonetic Skills International Voice Experience
Job Source: ValueLabsLinkedPhone - Local & Toll-Free Business Numbers
hyderabad
About LinkedPhone At LinkedPhone, we empower modern professionals and small businesses with innovative and flexible communication solutions. Our mobile-friendly products redefine business communication, offering freedom and efficiency. Position Overview We are seeking a versatile Sales and Customer Relationship Specialist to engage with our core
Job Source: LinkedPhone - Local & Toll-Free Business NumbersValueLabs
hyderabad
Key Skills: Excellent Communication Good Phonetic Skills International Voice Experience
Job Source: ValueLabsInspire
Hyderabad, Telangana, India
PURPOSE OF THE POSITION: The Customer Marketing Specialist will be responsible for building campaign programming and automation strategies to drive customer engagement through owned channels. This includes the execution, production Deployments and development of email, SMS, and push Campaigns, including promotional, transactional and lifecycle deve
Job Source: InspireInspire
hyderabad
PURPOSE OF THE POSITION: The Customer Marketing Specialist will be responsible for building campaign programming and automation strategies to drive customer engagement through owned channels. This includes the execution, production Deployments and development of email, SMS, and push Campaigns, including promotional, transactional and lifecycle deve
Job Source: InspireValueLabs
hyderabad
Skillset Deep knowledge on setting up AWS infra/policies CDK. TypeScript Turbo Repo Ability to guide team in the AWS implementation and come up with solutions Looking for Immediate Joiners
Job Source: ValueLabsHyderabad, Telangana, India
Job Title: Customer Engagement Specialist
Location: Hyderabad/Noida/GGN
Experience: 2-5 years
We are seeking a dedicated and motivated Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will play a crucial role in ensuring our customers have a positive experience with our products and services. You will provide timely and effective support to address customer inquiries, issues, and requests, ensuring their satisfaction. If you have a passion for technology and helping customers, this is an exciting opportunity to make a difference in our fast-paced, innovative company.
Responsibilities:
Customer Interaction: Respond to customer inquiries and issues through various communication channels, including email, chat, phone, and social media. Provide them with tips on best practices, samples, and hand-hold on the implementation of a solution if needed.
Issue Resolution: Troubleshoot and resolve customer problems or technical issues related to the company’s products and services. Provide step-by-step instructions and guidance to resolve issues.
Issue Escalation: Escalate issues as and when required to the right teams and drive them to closure.
Product Knowledge: Develop and maintain in-depth knowledge of the company’s products and services to effectively assist customers and answer their questions.
Documentation: Contribute to updates of support documentation, including FAQs and knowledge base articles, to assist customers in finding answers to common questions.
Training: Stay updated on product updates and new features through training and self-learning.
Experience Required:
2-5 years of experience in Customer support, and technical support.
Must-Have Skills:
Prior experience in customer support, technical support, or a related role is preferred.
Strong communication skills, both written and verbal.
Problem-solving skills and the ability to think on your feet.
Proficiency in using customer support software and ticketing systems.
Knowledge of CRM software – Zendesk, and HubSpot is a plus.
Basic understanding of technology and software applications.
Empathy and patience when dealing with customer inquiries and issues.
Other Skills We’d Appreciate:
Customer-focused with a strong desire to help and assist.
Excellent interpersonal and communication skills.
Detail-oriented and highly organized.
Ability to work well in a team and independently.
Adaptability and ability to work in a fast-paced environment.
Strong time management skills.
Customer Specialist jobs in Hyderabad, Telangana, India
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