Job Description

Experience: 0–3 Years

Work Mode: Work from Office

Shift: US Time Zones

Work Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun

Interview Process: CD → Versant

Role Overview

We are looking for a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats , ensuring timely issue resolution and excellent customer satisfaction.

Required Skills

0–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
Excellent verbal and written English communication .
Comfortable handling customer interactions through voice, email, and chat .
Good technical aptitude and ability to learn new tools quickly.
Experience with ticketing systems; ServiceNow is preferred .
Basic knowledge of ERP systems, MS Office, and internet-based applications.
Strong customer-handling and problem-solving skills.
Ability to work under pressure and meet SLA/productivity targets.

Candidate Profile

Customer-focused and results-driven.
Positive attitude and quick learner.
Strong attention to detail.
Good team player.
Flexible to work according to business requirements.
Punctual and disciplined.
High level of integrity.
Comfortable working in US shifts and rotational work weeks .

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