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Transformative Learning Solutions
gurugram
We are lookingfor a Dynamic Customer SupportManager for our Asia markets. This roles requires dedicated individuals to take the necessary initiative to make an impact. Roles and Responsibilities Managing the customer supportdepartment’s day-to-day functions. Improve customer service experience, create engaged customers, and facilitate organicgrowt
Job Source: Transformative Learning SolutionsNeerInfo Solutions
noida
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Job Source: NeerInfo SolutionsWEBROCKS
bangalore district
We would need profiles with Excellent comms in both English and Hindi - No MTI or RTI issue, grammatical or pronunciation errors, Candidate voice and accent should be clear while speaking Hindi/English Should be Graduate from any field / 3 years diploma Fresher or Minimum 6 months from BPO or Customer Support (Preferred). Salary ₹ 23000 ctc (18.5k
Job Source: WEBROCKSBalaji Enterprise and Human Resources
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Job Source: Balaji Enterprise and Human ResourcesGenpact
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We are hiring for the role of Process Associate/ Process Developer -Voice roles Responsibilities:- Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to: Use available information and tools to validate identity of the caller to safeguard Member information. Initiate effective and timely written comm
Job Source: GenpactIGT Solutions
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IGT Solutions is hiring for international processes in Gurgaon! If you're a fresh graduate or undergraduate, you can apply for a 5-day workweek with a salary of up to 2.2LPA. The company also offers transportation facilities, rotational shifts, and weekly offs. We have 100+ openings, and we need immediate joiners for our Mega Drive. If you're i
Job Source: IGT SolutionsPrometric
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ABOUT US: Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free ex
Job Source: PrometricWEBROCKS
bellandur
We would need profiles with Excellent comms in both English and Hindi - No MTI or RTI issue, grammatical or pronunciation errors, Candidate voice and accent should be clear while speaking Hindi/English Should be Graduate from any field / 3 years diploma Fresher or Minimum 6 months from BPO or Customer Support (Preferred). Salary ₹ 23000 ctc (18.5k
Job Source: WEBROCKScoimbatore south
Job Description
Work Timings:
9 am EST to 5 pm EST (Full time) / Work From Office / Own Transport
Experience: Min 10+ years of experience in customer tickets and call handling.
Role Responsibilities:
The Manager of Customer Success Engineering will lead a team of technical product experts to expand on the vision of the Global Customer Support team to deliver a world-class customer experience.
The Manager will be responsible for the growth and development of your team, driving efficiency, and acting as an escalation point for major issues (resolving them as they arise), and helping to develop the strategies necessary to reach Lifesight’s goals.
The position reports to the Senior Product Manager and Product Head and works closely with other teams and leaders across the company, especially the engineering org.
This team works on the most technical and challenging customer escalations, driving resolutions through code analysis and troubleshooting, bug reproduction and filing, API investigation, and so on.
This leader will be focused on ensuring KPIs and SLAs are achieved, individual goals are attained, growing the careers of each team member, and helping to shape the future of the Support organization.
How you'll make a difference:
Drive value for customers by ensuring the team is solving complex technical challenges.
Oversee workforce distribution to ensure optimal customer coverage and team balance.
Provide career development and support to direct reports, composed of Support Engineers.
Operationalize and drive efficiencies through improving processes and documents for the team and organization.
Continuously provide input to scale and improve internal processes as well as all customer support offerings.
Motivate and inspire team members to instill a positive and inclusive team culture. Lead by example with being humble and open-minded, operating with high integrity, and being open to feedback.
Provide continuous feedback to educate team members and peers, and foster a strong learning environment.
Work cross-functionally with peers in other groups to ensure collaboration for shared goals.
Work with Support and Engineering Leadership and other peers for strategy development and execution planning.
Evaluate customer satisfaction to develop and implement plans for continuous improvement and excellent support interactions.
Establish operational objectives through proactive identification of key areas of opportunity - keeping the customer journey at the center of all ideas. Maintain a customer first mindset.
Analyze issues and problem solve in an objective and scalable way.
Triage customer escalations and jump in to help customers and the team whenever necessary.
Requirements Who You Are and The Skills You Bring:
Passionate about creative problem solving for customers and internal teams.
Strong leader dedicated to helping your team and peers develop their careers.
Self-motivated, eager to learn, and thrive in a collaborative environment.
Capable of adapting quickly to changing priorities and occasional ambiguity.
Analytical and driven to achieve quantitative and qualitative targets.
Excellent, clear communication and presentation skills, both written and verbal - able to facilitate and lead meetings and presentations.
8+ years of experience in an engineering-related role at a SaaS company.
8+ years of experience managing or leading teams.
Demonstrated in-depth knowledge of CSS, Javascript, and HTML.
Good working knowledge of PHP, MySQL, or another backend programming language.
Experience working directly with external customers and/or clients via email, chat, phone, or video.
Ability to plan for, train, and up-skill team members and peers on an ongoing basis.
Not required, but good add-on: experience with healthcare products, EHRs, email support, etc
Benefits Health insurance
Leave encashment
Paid time off
Provident Fund
Bonus
Requirements
Who You Are and The Skills You Bring: Passionate about creative problem solving for customers and internal teams. Strong leader dedicated to helping your team and peers develop their careers. Self-motivated, eager to learn, and thrive in a collaborative environment. Capable of adapting quickly to changing priorities and occasional ambiguity. Analytical and driven to achieve quantitative and qualitative targets. Excellent, clear communication and presentation skills, both written and verbal - able to facilitate and lead meetings and presentations. 8+ years of experience in an engineering-related role at a SaaS company. 8+ years of experience managing or leading teams. Demonstrated in-depth knowledge of CSS, Javascript, and HTML. Good working knowledge of PHP, MySQL, or another backend programming language. Experience working directly with external customers and/or clients via email, chat, phone, or video. Ability to plan for, train, and up-skill team members and peers on an ongoing basis. Not required, but good add-on: experience with healthcare products, EHRs, email support, etc
Customer Support Manager jobs in coimbatore south
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