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ZapCom Group Inc
bangalore
Customer Engagement Manager Exp : 4+ Years Location : Bangalore Work Mode : Work from Office Work at least 2 days a week from Client Office About Zapcom Zapcom Group Inc. is looking for Customer Success Partners who will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cros
Job Source: ZapCom Group IncAppViewX
Bengaluru, Karnataka, India
Customer Success Manager Experience: 8+ years Location: Bangalore/Chennai/Coimbatore Who we are and What we do? AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you wi
Job Source: AppViewXColorTokens Inc.
bangalore
Title: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you
Job Source: ColorTokens Inc.ColorTokens Inc.
Bengaluru, Karnataka, India
Title: Customer Success Manager Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that yo
Job Source: ColorTokens Inc.HeadSpin
Bengaluru, Karnataka, India
Who We Are HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, inc
Job Source: HeadSpinMotorola Solutions
Bengaluru, Karnataka, India
Job Description Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service
Job Source: Motorola SolutionsAppViewX
bangalore
Customer Success Manager Experience: 8+ years Location: Bangalore/Chennai/Coimbatore Who we are and What we do? AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you wi
Job Source: AppViewXSkit.ai
Bangalore Urban, Karnataka, India
About us Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversati
Job Source: Skit.aibangalore
Job Description
Customer Success Manager position within Unified Communications Tier 3 department is a cross-functional, high-visibility role that works closely with Customers, Offer Managers, Sales, Delivery/SI, CMSO, and development teams to ensure that all the PTT Issues are tracked and resolved to the customer’s experience of using PTT service is positive, seamless and satisfying.
Responsibilities:
Major Incident Management for Push-to-Talk Carrier Customers.
Act as a Customer Success Leader for Carrier Customers during Incidents
Manage escalations as needed.
Builds Trust and Transparency with Customers.
Work with Carrier Customers to develop a proactive individual Customer Success plan including establishing critical goals and key performance indicators.
Drive Calls to Action Register.
Organize and execute Executive Business Reviews with assigned high-touch Customers.
Be the go-to resource to ensure our customers have the best possible experience with our platform and our teams.
Act as a Voice of the Customer Liaison providing feedback to the Sales, Product, Delivery, Engineering and Support services teams where appropriate.
Collaborate for operational improvement and ensure efficiencies and/or improvements are identified and implemented.
Provide required reporting and metrics related to Customer health, churn and retention.
Work directly with the appropriate services and product teams to leverage their domain and technical expertise to provide training and operational knowledge to Customers.
Interact with management and senior customer personnel on matters requiring coordination across organizational lines.
Administer onboarding projects and kick-off calls.
Basic Requirements
Seeking 3+ years of customer success/customer service or project management experience, overall 10+ years of industry experience.
Demonstrated understanding of SRE & Agile methodologies, ITIL methodologies, ITIL v3 or v4 certification.
A Bachelor's Degree is preferred with additional experience in other customer-facing roles such as Account Management, Consulting, or Project Management experience is a plus.
Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
Support ,align efforts to meet customer and business needs.
Should have experience with ticketing tools like ServiceDesk, Jira..etc
Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
Excellent communication skills, basic G Suite skills.
Highly effective and polished verbal and written communication skills.
Demonstrate attention to detail and possess strong organizational skills.
Experience in creating and executing Customer strategic plans.
Experience in the Customer Success discipline and SaaS business models is a plus.
Customer Success Manager jobs in bangalore
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