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Director of Warehouse Operations

india

As Director - WaaS (Warehousing-as-a-service), Consolidation , you will be leading the scale-up of two of the biggest levers to move user experience and cost-to-serve on the platform. You will be a key stakeholder in shaping the Fulfillment and Experience org, which is responsible for delivering the right post-order experience to all of our 100M+ users - including order fulfillment, user and seller support, weeding out fraudulent players - along with innovating levers to reduce cost-to-serve for the most price-sensitive e-Commerce buyers in the country.

Your key responsibilities will be to maximize platform NMV growth (realizable through WaaS) and cost reduction through supply chain innovations like marketplace-led consolidation of customer orders across sellers. You will also own the overall P&L of these two charters as their goodness to the platform is expected to be self-funded (e.g. by levying warehousing processing fee to sellers). You will have complete autonomy to deliver these results via all related levers - team building, process implementation, and product & tech interventions, where you will interface with the tech leadership to define priorities.

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