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Zensar Technologies

Pune District / Global

D365 Functional Consultant

Job Description

Job Description

Qualifications

  • 4-7 years of experience in software testing, with a focus on Dynamics 365 Customer Service.
  • Expertise in CTI testing, contact center solutions, and omnichannel capabilities.
  • Proficiency in Azure DevOps or JIRA for test management.
  • Strong knowledge of API testing and SQL for data validation.
  • Experience with telephony platforms like Genesys, NICE CXone, Five9, and Avaya.
  • Ability to design and execute test scenarios for inbound call routing and outbound dialing.
  • Understanding of IVR navigation and call transfer processes.
  • Familiarity with call recording validation and case creation validation.
  • Excellent communication and collaboration skills for effective team work.
  • Analytical mindset with a problem-solving approach to testing and integration challenges.

Requesting your send updated resume on [email protected]

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