Salesforce Implementation Manager

Job Location : Bangalore / Coimbatore

Responsibilities -

• Portfolio Oversight: Manage multiple concurrent Salesforce implementations, ensuring they meet organizational standards, budget constraints, and delivery timelines.
• Team Leadership: Supervise, mentor, and conduct performance reviews for Implementation Leads and Administrators.
• Foster a culture of continuous learning and technical excellence.
• Strategic Road mapping: Collaborate with senior leadership to align Salesforce initiatives with the broader company vision and long-term digital transformation goals.
• Project Governance: Define and enforce implementation methodologies (Agile/Scrum), documentation standards, and QA protocols across all projects.
• Stakeholder & Vendor Management: Act as a point of escalation for project risks. Manage relationships with external
• Salesforce partners and third-party vendors to ensure accountability.
• Resource Planning: Forecast staffing needs and allocate technical resources across projects to maximize efficiency and prevent burnout.
• Change Management Strategy: Lead the organizational change management (OCM) strategy to ensure high user adoption and ROI post-deployment.
• Process Optimization: Continuously audit and improve the implementation lifecycle, from pre-sales discovery to post-launch support.

Requirements

• Experience: 14+ years of experience in the Salesforce ecosystem, with at least 3–5 years in a formal leadership or people management role.
• Certifications: Salesforce Administrator and Salesforce Consultant (Sales, Service, or Experience Cloud) certifications are required. Project Management Professional (PMP) or Agile (CSM) certifications are highly preferred.
• Strategic Acumen: Demonstrated ability to translate complex business problems into multi-year technical roadmaps.
• Technical Breadth: Deep understanding of Salesforce architecture, including multi-org strategies, complex integrations (MuleSoft/Zapier), and DevOps cycles.
• Leadership Skills: Proven track record of managing technical teams, resolving internal conflicts, and developing talent.
• Communication: Exceptional executive-level communication skills, with the ability to present complex data and project health metrics to C-suite stakeholders.
• Software Proficiency: Advanced mastery of JIRA, Confluence, and Project Management software (e.g., Asana, Smartsheet), alongside standard collaboration tools.
• Analytical Mindset: Strong ability to analyze project KPIs (velocity, budget burn, defect rates) to make data-driven decisions.