Application Support Engineer

JD : mCan Operations

Reports to: GM - Enterprise Application Team

Location: Bangalore – MIT Office

Employment Type: Full-time- (Immediate Joiners)

The ideal candidate is a problem-solver who can switch seamlessly between high-level strategic planning and day-to-day tactical execution. Candidate will analyse current systems to identify bottlenecks, implement process improvements, and foster a culture of operational excellence.

Key Responsibilities

1. Operational Leadership & Strategy

• Oversee day-to-day business operations to ensure seamless execution of workflows and delivery.
• Translate the company’s strategic goals into actionable operational plans with clear KPIs.
• Collaborate with senior leadership to make decisions regarding operational activity and strategic goals.
• Identify opportunities to scale operations and implement new technologies or systems to support growth.

2. Process Improvement & Efficiency

• Analyze current operational processes and performance metrics to identify inefficiencies.
• Design and implement policies, procedures, and best practices (SOPs) to improve quality, productivity, and efficiency.
• Lead change management initiatives to ensure smooth adoption of new processes across departments.

3. Team Management & Development

• Lead, mentor, and motivate a high-performing operations team
• Conduct performance reviews, set individual goals, and provide coaching to support professional development.
• Foster a collaborative and inclusive work environment that encourages cross-departmental communication.

Requirements

• Experience: 5 to 7 Years proven experience in an operations management.
• Industry Knowledge: Experience in the Telecom domain
• Technical Proficiency: Strong knowledge of operational software and tools ERP systems Project Management tools like Jira, Jenkins, ELK stack, SQL server, remedy and Advanced Excel

Key Skills & Competencies:

• Strategic Thinking: Ability to see the \"big picture\" while managing the details.
• Data-Driven Decision Making: Proficiency in analysing data/metrics to drive improvements.
• Leadership: Strong interpersonal skills with the ability to influence and motivate teams.
• Communication: Excellent verbal and written communication skills for reporting to stakeholders.
• Adaptability: Ability to thrive in a fast-paced, changing environment.