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TransPerfect
chennai
OVERVIEW Under general supervision, in a 24/7 online helpdesk, Customer Service Representatives will provide application support to end-users (customers) by performing the tasks requested by the client, analyze the issues while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password p
Job Source: TransPerfectTransPerfect
Chennai
OVERVIEW Under general supervision, in a 24/7 online helpdesk, Customer Service Representatives will provide application support to end-users (customers) by performing the tasks requested by the client, analyze the issues while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password
Job Source: TransPerfectSnaphunt
chennai
The Offer Night shift allowance will be paid by the Project Cab facility for pick-up and drop, ensuring safety and comfort Timely Rewards and Recognition for top performers The Job Key Responsibilities: Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support ticke
Job Source: Snaphunt@ Six Sigma
chennai
Job Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills
Job Source: @ Six SigmaCBTS
chennai
Job Description : The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. Essential Functions: Incident Management: Receive, log
Job Source: CBTSOnX Canada
chennai
Job Description : The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and
Job Source: OnX Canada@ Six Sigma
chennai
Job Details Requirement Type Permanent Job Title Opening for Senior service desk specialist Job Level Executive - Non-Managerial Job Description Senior service desk specialist No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Access Management Expected Date Of Joining 2023-11-16 Joining Time 10 Days Salary 54167 Work Locations Chenna
Job Source: @ Six SigmaOntrack HR Services
chennai
Job Purpose Responsible for development, support, and administration of application layer of cloud services. Will work with Cloud Manager to monitor and control application layer and perform required activities as per support call or project activities. Cloud services include support for Zoho, Shopify, Wix services and integration platforms like Za
Job Source: Ontrack HR ServicesChennai, Tamil Nadu, India
OVERVIEW
Under general supervision, in a 24/7 online helpdesk, Customer Service Representatives will provide application support to end-users (customers) by performing the tasks requested by the client, analyze the issues while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, setting up the study work space, configuration update, verifying browser configurations, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. Representatives will perform related work as required.
DESCRIPTION
· Deliver service and support to end-users using and online helpdesk ticketing system
· Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
· Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
· Diagnose and resolve issues related to application use case and software issues involving internet connectivity, email clients, browsers and more
· Research required information using available resources
· Follow standard processes and procedures
· Identify and escalate priority issues per Client specifications
· Escalate problems to appropriate resource
· Accurately process and record the transactions on the helpdesk ticket
· Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
· Organize ideas and communicate oral messages appropriate to listeners and situations
· Follow up and make scheduled call backs to customers where necessary
·Stay current with system information, changes and updates
· Analyse the client tickets received and provide relevant solutions
· Complete all other tasks that are deemed appropriate for your role and assigned by your manager/supervisor
REQUIRED SKILLS
· Strong written communication and analytical skills
· Demonstrated proficiency in typing and grammar
· Knowledge about the web applications and browsers
· Proper phone etiquette
· Ability to speak and write clearly and accurately
· Knowledge of customer service principles and practices
·Effective listening skills
· Willingness to co-operate with others and work to the greater good
· Multi-tasking capabilities
REQUIRED EXPERIENCE AND QUALIFICATIONS
· Minimum Bachelor’s degree or its equivalent
·Strong MS Office/computer skills
DESIRED SKILLS AND EXPERIENCE
·Work experience in Pharma industry is a big plus
Service Desk Analyst jobs in Chennai, Tamil Nadu, India
ⓘ There was an unexpected error processing your request.
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