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Mizuho
IN
Mizuho Global Services India Pvt. Ltd.Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT
Job Source: MizuhoUniqus Consultech Inc.
IN
Function: Accounting and Reporting Consulting (ARC)Role & ResponsibilitiesUniqus is seeking professionals for our ARC team. As a manager, you will work with clients to provide high-quality accounting advisory services set out above. You will be responsible to maintain client relationships with senior stakeholders, work with Partner & Directors as w
Job Source: Uniqus Consultech Inc.Laqshya Live Experiences
delhi
We are seeking a dynamic and experienced Account Director with a strong background in client servicing within the events industry. The ideal candidate will be responsible for cultivating and maintaining client relationships, ensuring the successful execution of events, and driving business growth. Proven experience in managing large accounts and l
Job Source: Laqshya Live ExperiencesSunset Cinema Club
IN
Job Title: Client Servicing ManagerLocation: MumbaiAbout Sunset Cinema Club: Sunset Cinema Club is India's leading Open Air Cinema Company, specializing in creating unique and immersive movie-watching experiences. We organize outdoor movie screenings in picturesquelocations, offering a blend of entertainment, comfort, and natural surroundings to ou
Job Source: Sunset Cinema ClubLaqshya Live Experiences
new delhi
We are seeking a dynamic and experienced Account Director with a strong background in client servicing within the events industry. The ideal candidate will be responsible for cultivating and maintaining client relationships, ensuring the successful execution of events, and driving business growth. Proven experience in managing large accounts and l
Job Source: Laqshya Live ExperiencesAGC Networks Limited (Black Box Limited)
Gurugram, Haryana, India
Job Description: Manager/Senior Manager – Service Delivery Must have 15-18 Years of experience in managing Service operations. Qualification: BE (Electronics or CS or IS) equivalent. Strong knowledge in UC/CC, Data Networking, AV domain. Service Operations perspective, must have experience in managing large Enterprise clients Leading service deliv
Job Source: AGC Networks Limited (Black Box Limited)Hexagon India
Gurugram, Haryana, India
Hexagon solutions integrate sensors, software, domain knowledge and customer workflows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries. A global leader, proven innovator, and trusted partner, our software and industr
Job Source: Hexagon IndiaCvent
Gurugram, Haryana, India
As a Manager, you will be responsible for: Position Duties: Manage a team of approximately 50 plus high end product support consultants in a B2B environment. Manage and maintain key SLAs during US hours. Responsible for the development and management of staff members, Tier 1 and Tier 2 level management personnel. Recruit and groom future team memb
Job Source: CventGurugram, Haryana, India
Interested folk can drop a text at "[email protected]".
Work Location: Gurgaon
Experience – 12-18 years
This position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the following initiatives:
Define and implement a strategy to drive adoption of service management and operational best practices relevant to on-premise and cloud computing services.
Participate in P1/P2 incident for quick response and resolution .
Manage Major Incident, Problem and Change enablement team.
Ensure team performance according to defined KPIs.
Foster continuous service delivery optimization and improvement.
Identify resources and sourcing of service management operations support.
Develop self-auditing and compliance capabilities around ITSM procedures.
Manage a strategy and roadmap for organizational excellence in the application of ITSM services, procedures, and tools.
KEY RESPONSIBILITIES INCLUDE:
Responsible for leading a team of professionals in the areas of Service Management, metrics, and reporting.
Define roles and responsibilities for Major Incident, Problem and Change enablement team.
Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery.
Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
Accountable for building, publishing and the utilization of the service catalog.
Develop and drive implementation of the service management, Tools and Monitoring / Logging strategy and associated business processes across the IT organization.
Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams
Leading the change management activities within a structured process framework.
Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
Designing the strategic approach to managing change and support operations that fall within the domain of change management.
Lead Change advisor board meetings.
Managing the lifecycle of all problems.
Preventing incidents from happening.
Minimizing the impact of unavoidable incidents.
Making temporary solutions (workarounds) available to incident management.
Developing final solutions for known errors.
manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services.
Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
Provide direction and goal setting on strategy and operations.
Provide tactical and strategic recommendations based on ITSM key performance measures.
Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization.
Establish and run Advisory Group reviews with NAU stakeholders.
Interface with other ITS teams and NAU business unit leads to ensure collaboration and coordinated strategy to meet service management goals and objectives.
Mentor service and process managers on ITSM concepts.
Manage departmental budgets and forecast appropriately.
May be responsible for on-call duties and response to emergencies on-site as needed.
Other related duties as assigned.
Service Manager jobs in Gurugram, Haryana, India
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